Red Roof Inn PLUS+ Boston - Woburn/ Burlington

This hotel is primarily recognized for its convenient location, situated directly across from a bustling shopping center and supermarket, providing guests with immediate access to a variety of dining and retail options. Its affordability makes it a suitable choice for budget travelers and those seeking a practical base for exploring nearby Boston and Salem. While many guests appreciate the generally friendly and helpful staff, the hotel's overall condition is frequently described as showing its age, with some areas appearing run-down. This property is particularly well-suited for business travelers needing extended stays and pet owners due to its accommodating policies. To ensure a more comfortable experience, guests should be aware of the security deposit policy and consider requesting a room away from high-traffic areas to minimize potential noise.

Facilities & Amenities
Guests frequently note the hotel's free parking as a significant convenience, especially given its proximity to major highways. However, feedback regarding other facilities is mixed, with a strong emphasis on the condition of the elevators. Many reviews describe them as old, slow, shaky, and often out of service, leading to concerns about their safety and functionality. The pool, a feature advertised by some booking sites, is consistently reported as being closed or leased out for private use, which disappoints many guests. While Wi-Fi is available, some visitors experienced slow speeds or intermittent connectivity. Additionally, some guests found the vending machines to be either non-functional or overpriced, and the laundry machines were occasionally reported as broken or heavily utilized.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably varied among guests. While many found their rooms to be clean and well-maintained, others reported significant issues, including dirty floors that felt sticky or greasy, stains on ceilings or shower curtains, and the presence of hair in beds or bathrooms. Some rooms showed signs of wear, such as cracked walls, peeling paint, or broken windows. The beds received mixed reviews; some guests found them comfortable, while many others described them as uncomfortable, with worn springs or a tendency to creak. Noise is a recurring concern, with guests frequently mentioning hallway noise, sounds from adjacent rooms due to thin walls, and disturbances from street noise or noisy air conditioner units. In-room amenities typically include a microwave, mini fridge, and a basic coffee maker, though some noted issues with the latter.

Dining & Food Quality
A consistent point of feedback from guests is the absence of breakfast service at the hotel, including continental options or even coffee in the lobby, which many found disappointing. This means guests should plan for their morning meals elsewhere. However, the hotel's location is highly praised for its proximity to numerous dining options. Guests appreciate being within walking distance or a short drive of various restaurants, including a popular Mexican restaurant located right next door. The adjacent shopping center also provides access to a large supermarket, allowing guests to purchase groceries and prepare meals in their rooms, which is a convenient alternative given the lack of on-site food service. This accessibility to external food choices helps mitigate the absence of hotel-provided meals and offers flexibility for different preferences.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest attributes, offering easy access to major highways like 93 and 95. This makes it a convenient base for travelers looking to visit Boston and Salem, with the commuter train station also providing a direct route into the city. Guests particularly value its position directly across from a large shopping center and supermarket, which provides a wide array of stores and restaurants within walking distance. The availability of plenty of free parking is another significant advantage, making it easy for guests with vehicles. While some describe the immediate surroundings as industrial or less scenic, the overall convenience and accessibility to key destinations and amenities are widely appreciated.

Staff & Service
The staff at the hotel consistently receives high praise from guests, with many describing them as friendly, nice, helpful, and attentive. The check-in process is generally reported as simple and easy, contributing to a smooth arrival experience. Guests appreciate the staff's professionalism and willingness to assist with various requests, often going above and beyond to ensure a comfortable stay. However, feedback on housekeeping services is mixed; while some commend the cleaning staff, many guests reported issues such as rooms not being cleaned daily, towels not being replaced, or trash not being emptied. Some also noted communication challenges with housekeeping staff who did not speak English. Despite these inconsistencies, the overall sentiment towards the front desk and management remains largely positive.

Additional Information
A significant point of concern for many guests is the hotel's policy of charging a $150 security deposit, which often takes 5 to 10 days to be returned after check-out, leading to considerable frustration and inconvenience. On a more positive note, the hotel is widely appreciated for its pet-friendly policy, allowing guests to bring their animals without an additional fee, which is a major draw for many. The property is frequently described as old and in need of renovation, with some areas showing considerable wear and tear despite previous updates. Guests also report recurring issues with key cards not working, requiring multiple trips to the front desk for replacements. Furthermore, some visitors experienced instances of no hot water for showers, which significantly impacted their stay and overall comfort.