Red Roof Inn Gaffney

The hotel's pet-friendly policy, notably without additional fees, is a significant draw, making it a standout option for pet owners seeking accommodating lodging. While some guests find the hotel to be a good value and appreciate its quiet atmosphere, a substantial number of reviews highlight serious concerns regarding overall cleanliness and the professionalism of the staff. This property primarily caters to budget-conscious travelers and those in need of a convenient stopover during long journeys, offering a basic yet accessible accommodation solution. Guests consistently note a stark contrast in experiences, ranging from very positive to extremely negative. To enhance your stay, it is strongly advised to thoroughly inspect your assigned room immediately upon arrival for any cleanliness issues or maintenance concerns. Furthermore, clarifying all terms and conditions related to any required deposits directly with the front desk is crucial to prevent potential misunderstandings and ensure a smoother checkout process.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests expressing disappointment. A recurring complaint centers on the condition of in-room appliances, specifically the refrigerator and microwave, which are frequently described as being rusted both inside and out, indicating a lack of maintenance and replacement. This significantly detracts from the convenience these amenities are meant to provide. While some guests mention the presence of a washer and dryer as a convenience, this is not a widely reported feature. The absence of an elevator is also noted by some, posing a challenge for guests with heavy luggage or mobility issues, as they must carry their belongings up stairs. Overall, the general state of the facilities suggests a need for significant updates and better upkeep to meet guest expectations for basic comfort and functionality.

Cleanliness & Room Comfort
The feedback on cleanliness and room comfort is highly polarized, with a significant number of guests reporting distressing experiences. Many reviews describe rooms as being in terrible shape, old and outdated, with filthy floors, nasty bathrooms, and worn-out furniture that is chipped or torn. A major concern for numerous guests is the presence of bugs or roaches in the rooms and on beds, leading to early departures and significant discomfort. Some rooms reportedly smell of stale smoke, even non-smoking ones, and feature issues like broken remotes, damaged ceilings, or mold on air conditioners. While some guests found the beds to be comfortable and the rooms quiet, a notable portion reported hard, lumpy mattresses with noisy metal frames, and plastic covers that hinder a good night's sleep. The overall impression is one of inconsistent and often subpar room conditions, with basic amenities like towels and washcloths also needing improvement.

Dining & Food Quality
Guest feedback regarding dining and food quality primarily focuses on the complimentary breakfast offered by the hotel. While the availability of a free breakfast is appreciated by some guests as a value-add, the quality and variety of the offerings receive mixed, often negative, reviews. Many describe the breakfast as awful, with specific complaints about stale cereal and a juice machine that dispensed only water, leading to disappointment. Other guests characterize the breakfast as very limited or simply poor, suggesting that the food could be significantly better to enhance the guest experience. This indicates that while the hotel provides a breakfast option, it frequently falls short of guest expectations in terms of freshness, taste, and selection, impacting the overall morning experience for many visitors who rely on it for a convenient start to their day.

Location & Accessibility
The hotel's location is consistently highlighted as a significant positive aspect by a majority of guests. It is described as convenient and good, offering easy access to nearby restaurants and gas stations, which is particularly beneficial for travelers looking for quick amenities. Its proximity to the interstate also makes it a practical choice for those on long road trips seeking a quick stopover without venturing far from their route. The parking lot is generally considered safe, with some guests specifically mentioning the presence of outside cameras for added security, although its size is noted as being small by some, potentially limiting space during peak times. Overall, the hotel's placement is seen as one of its strongest features, providing practical convenience for various travel needs and contributing positively to the guest experience by simplifying logistics.

Staff & Service
Feedback on staff and service is overwhelmingly negative, with numerous guests reporting highly unsatisfactory interactions. Many describe the service as terrible and horrible, citing disrespectful and unprofessional behavior from front desk personnel and management. Common complaints include staff being rude, unhelpful, and even aggressive, with instances of calls being abruptly ended and guests being "shooed away." The check-in process is frequently noted as slow, with long wait times and difficulties locating reservations. A significant recurring issue revolves around deposit refunds, with many guests claiming their deposits were unfairly withheld or that staff fabricated reasons to deny refunds, leading to considerable frustration and accusations of dishonest practices. While a few guests mention friendly staff or kind housekeepers, these positive comments are overshadowed by the widespread reports of poor customer service etiquette and a general lack of responsiveness from the hotel team.

Additional Information
Beyond the standard categories, several important details emerge from guest reviews. The hotel is frequently described as an older or outdated property, with many guests noting its worn appearance and a general need for updates and refurbishment. This contributes to the perception of a property that has not been well-maintained over time. A significant and recurring concern is the presence of unusual activity around the hotel, with guests reporting a general sense of sketchiness and advising others to lock their cars due to perceived safety issues in the parking lot and surrounding areas. Despite these concerns, the hotel's pet-friendly policy without additional fees remains a consistent positive, making it a preferred choice for travelers with animals. Some guests also mention the availability of a washer and dryer, which can be a convenient amenity for longer stays, though this is not a universally highlighted feature.