Ramada Resort by Wyndham Puerto de Mazarron

Perched atop a hill, the hotel offers spectacular panoramic views of the sea and surrounding town, a defining characteristic that captivates many guests. Its recent extensive refurbishment has transformed it into a modern and immaculately clean destination, often described as a hidden gem. This makes it an ideal retreat for couples seeking tranquility and relaxation seekers looking to unwind. Sightseers will appreciate the proximity to the port, though the uphill return walk requires consideration. Guests consistently highlight the comfortable accommodations and the generally friendly and attentive staff who strive to enhance the stay. To fully enjoy the experience, securing a room with a sea view is highly recommended, and guests should be prepared for the elevated location, perhaps planning for taxis if walking uphill is a concern.

Facilities & Amenities
The hotel boasts a range of well-maintained facilities designed for guest comfort and relaxation. The pool area is a significant draw, featuring a beautiful design, plenty of sunbeds, and inviting chill-out zones with cabanas and comfortable seating, perfect for enjoying the stunning views. While some guests found the pool to be on the smaller side or noted it could be cold, its aesthetic appeal and surrounding amenities are frequently praised. A well-equipped gym is available for those wishing to stay active. Rooms are furnished with convenient amenities such as a minibar, iron and board, kettle, small fridge, and a hair dryer. Guests also appreciate the provision of complimentary water and toiletries.

Cleanliness & Room Comfort
Guests generally find the rooms to be spotlessly clean and modern, with many describing them as spacious and immaculate. The comfortable beds, often king-sized, receive high praise for ensuring a restful night's sleep, though a few guests found pillows too firm or beds too small. The bathrooms are consistently highlighted as modern, spacious, and well-designed, often featuring walk-in showers and heated mirrors. Many rooms offer large balconies with appealing views. However, some guests reported issues with noise levels, particularly from the bar area or adjacent rooms, and a few noted that the air conditioning was centrally controlled or not effective, leading to warm rooms. Some also wished for mosquito nets on balcony doors.

Dining & Food Quality
Feedback on the hotel's dining options is mixed. The breakfast buffet offers a diverse range of choices, with many guests finding it good and varied, including pastries, cold meats, and hot items. However, a significant number of reviews mention that the hot food at breakfast, such as scrambled eggs and bacon, was often cold or of poor quality, and the coffee and juice from machines were sometimes disappointing. The restaurant menu for lunch and dinner is described as limited, with some guests experiencing slow service and dishes arriving cold or not as ordered. While some found the food acceptable, many opted to dine outside the hotel due to perceived lack of variety and quality issues.

Location & Accessibility
The hotel's elevated location on a hill provides fantastic panoramic views of the sea and town, which is a major highlight for many guests. It is generally considered to be within walking distance of the port, town, and beaches, typically taking 10-15 minutes to reach. However, the return journey involves a steep uphill walk, which many guests found challenging, especially in the heat or for those with mobility issues. Some suggested that a car is necessary for convenience, though free street parking is often available nearby. While the location offers tranquility away from the bustling center, its accessibility can be a significant factor for guests planning to explore the area on foot.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend their professionalism and willingness to assist with requests, contributing to a positive overall experience. The check-in process is often described as smooth and efficient, though some guests reported issues with delays or miscommunications regarding room availability and late check-out policies. While most interactions are positive, a few guests experienced instances of unprofessionalism or slow service, particularly at the bar or during specific dining situations. Despite these isolated incidents, the dedication of the staff to guest satisfaction is a recurring theme in many reviews.

Additional Information
Guests should be aware of certain hotel policies and features that impact their stay. The air conditioning system is centrally controlled, and its operation may be subject to seasonal temperature regulations, leading to warmer rooms than some guests prefer. The hotel has a specific towel policy for the pool area, requiring guests to collect towels from reception and sign a waiver, with a charge for unreturned towels. While the hotel offers a tranquil atmosphere, some guests noted that music from the pool bar or events can be heard in rooms, particularly those facing the pool. The hotel also locks its main doors at night, requiring guests to ring a doorbell for entry.