Ramada Plaza by Wyndham Beirut Raouche

This hotel is notably recognized for its prime location near the iconic Raouche Rocks, offering many guests breathtaking views of the Mediterranean Sea. A consistent highlight across reviews is the exceptionally friendly and helpful staff, who frequently go above and beyond to ensure a pleasant stay, often making guests feel like family. The hotel provides spacious rooms and suites, which are often appreciated for their comfort and cleanliness, though some guests have reported significant issues with room maintenance and noise. It is an ideal choice for sightseers looking to explore Beirut's main attractions on foot, and families benefit from the availability of larger accommodations. To enhance your experience, it is advisable to confirm the operational status of all facilities upon arrival and to be prepared for potential noise disturbances by requesting a quiet room.

Facilities & Amenities
The hotel offers several amenities to enhance guest comfort, including fast internet and 24/7 electricity, ensuring connectivity and convenience throughout the stay. While some guests have praised the presence of a swimming pool and a fitness center, others have noted that these facilities were either not operational or were considered too small. There are also mentions of ice machines and vending machines for quick access to refreshments. However, some guests experienced issues with the air conditioning not functioning in common areas like the lobby and gym. Additionally, some rooms lacked USB charging ports, and the minibar was occasionally found empty upon arrival, requiring a request to be stocked. It is worth noting that some facilities might be in a "soft opening" phase, leading to varying availability.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests found their rooms to be spacious and generally clean, appreciating the comfortable beds and good blackout curtains that contributed to a restful stay. However, a significant number of reviews highlight severe issues with room condition, describing instances of stained mattresses, peeling wallpaper, rusted fixtures, and damaged millwork. Concerns were also raised about poor soundproofing, with guests reporting loud slamming doors and noise from outside the room, necessitating makeshift solutions like stuffing towels under the door. Some also noted unpleasant odors from the air conditioning or carpets. While some rooms were praised for being spotless, others indicated a lack of thorough cleaning and general wear and tear, suggesting a need for renovation.

Dining & Food Quality
Feedback on the hotel's dining options and food quality presents a mixed picture. The breakfast generally receives positive comments, with many guests describing it as superb and well-spread, featuring a variety of options including a notable Lebanese omelet. Some guests appreciated the convenience of in-room breakfast service. However, there were instances of inconsistency in room service pricing, with one guest noting a significant price difference for the same item on consecutive days. Availability of room service was also a recurring concern, with several guests reporting that it was not operational at night or after 10 PM. While some found the food to be good overall, others expressed dissatisfaction, describing it as not good at all or noting specific issues like dry chicken at breakfast, and some felt the breakfast was expensive for its perceived value.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, described by many as truly amazing and central. It is ideally situated near the iconic Raouche Rocks, offering guests breathtaking views and easy access to a variety of major attractions, shopping areas, and restaurants within walking distance. Its proximity to public transportation, including a light rail station, also provides convenient access to the airport and other parts of the city. While the immediate area is generally considered safe, some guests noted that the hotel is somewhat further from downtown Beirut. Parking is available, but some reviews indicate that it can be a challenge during peak times or that the associated fees are quite expensive, making it a point of consideration for guests traveling with vehicles.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, consistently described as exceptionally friendly, polite, and helpful. Guests frequently highlight the staff's dedication to making them feel welcome, often comparing the experience to being among family. The check-in process is generally noted as quick and efficient, with many guests appreciating the staff's willingness to accommodate requests, including room upgrades. Housekeeping is often praised for its attentive service and daily room cleaning. While some guests experienced delays in service, such as towel changes or room cleaning, which were attributed to external factors, the overall sentiment is that the team goes above and beyond. Specific mentions of staff members underscore their professionalism and kindness, contributing significantly to a positive and memorable stay for many.

Additional Information
Guests should be aware that the hotel has been operating under a soft re-opening phase, which has been cited as a reason for some inconsistencies in service and facility availability. This status has led to situations where certain dining venues or recreational facilities, such as the pool, were not fully operational during some stays. It also contributed to occasional delays in room cleaning and maintenance, as the hotel works to rebuild its full operational capacity. Furthermore, some guests noted specific issues with in-room entertainment, reporting that TV channels were limited or not available, including local options. These points are important for prospective guests to consider, as they reflect the hotel's ongoing efforts to fully restore all services and amenities to their intended standards.