Premier Inn Stourbridge Town Centre

The hotel is consistently praised for its exceptionally comfortable beds and the warm, attentive service provided by its staff, making it a reliable choice for many travelers. Its signature feature is its convenient location with ample free parking, appealing to those who prefer easy access to the town center and local transport links. This makes it ideal for business travelers seeking a practical and comfortable base, families attending local events or exploring the area, and sightseers looking to explore the town on foot. Guests frequently highlight the staff's dedication to making their stay pleasant. To enhance your experience, it is advisable to check the functionality of the in-room air conditioning upon arrival and be aware of the hotel's current restaurant operating policies.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional, though some areas could benefit from updates. The availability of free Wi-Fi is appreciated, although many guests report issues with its reliability and speed, sometimes even after paying for an upgraded service. While there are no extensive leisure facilities like a pool or fitness center, the hotel provides essential in-room amenities such as tea and coffee making facilities, along with readily available extra pillows and towels upon request at reception. Some guests have noted that the lift can occasionally be out of order, which can be inconvenient for those on higher floors or with mobility issues. There is also no 24-hour reception or in-room fridges, which some long-term guests or those with specific needs found limiting.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, though most experiences are positive. Many guests consistently praise the comfortable beds and clean rooms, often highlighting the good showers and fresh linens that contribute to a restful stay. However, a significant number of reviews mention concerns about the overall condition and cleanliness of some rooms. Issues reported include a persistent damp smell, visible mould in bathrooms or around windows, stained towels, and instances of rooms not being thoroughly cleaned, with some even finding dirty items left behind. Some rooms are described as shabby or in need of refurbishment, with cracked TVs or damaged furniture. Noise levels from other rooms or the air conditioning unit, which can be noisy or malfunctioning, also impacted comfort for some, especially as windows often do not open.

Dining & Food Quality
The hotel's dining experience, primarily at the adjacent restaurant, receives varied feedback. Most guests find the breakfast to be good value, offering a standard selection of cooked items, cereals, and hot drinks. However, some express disappointment with the continental breakfast choice, finding it limited, and a few note that some cooked breakfast items can be of low quality or served cold. The restaurant, which is now exclusively for hotel guests, has seen mixed reviews for its evening meals. While some guests enjoyed the food quality and found it good, others described their meals, such as fish and chips, as awful or very poor, citing issues with preparation and taste. Service in the restaurant can also be slow, with reports of long waiting times for orders due to understaffing.

Location & Accessibility
The hotel's central location is a significant advantage, highly praised by guests for its convenience. It is within an easy walk to the town center, typically less than ten minutes, providing quick access to local amenities, shops, and restaurants. The hotel is also well-situated for public transport, being close to both bus and train stations, which facilitates travel to surrounding areas. A major benefit highlighted by numerous guests is the availability of plenty of free parking on-site, which is a considerable convenience. While the location is generally considered excellent, a few guests experienced minor difficulties with GPS navigation using the provided postcode, suggesting it might not always lead directly to the hotel entrance.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive reviews, standing out as a major highlight of guests' stays. The team is frequently described as friendly, helpful, and attentive, often going above and beyond to assist guests. Many reviews commend the quick check-in process and the staff's willingness to accommodate specific requests, such as moving rooms due to issues or assisting with special occasions like weddings. Guests appreciate the professional and welcoming demeanor of the reception team and restaurant staff, who are noted for their efficiency and positive attitude. While the vast majority of feedback is positive, a very small number of guests reported isolated instances of unhelpful or less friendly interactions, particularly during busy periods or when addressing room issues.

Additional Information
Several important details about the hotel experience are worth noting for future guests. The Wi-Fi connectivity is a recurring point of concern, with many guests reporting it to be unreliable or very slow, even when paying for an upgraded service. The hotel's restaurant has transitioned to serving hotel guests only, which means it is no longer open to the general public for meals, impacting its atmosphere and availability. Guests should also be aware that there is no 24-hour reception, which can lead to delays in assistance during late-night or early-morning hours. Furthermore, some guests have experienced issues with room key cards frequently malfunctioning, requiring multiple trips to reception, and the heating and air conditioning in rooms are sometimes controlled centrally, limiting individual guest control.