Omni Parker House

This historic hotel offers a truly unique experience, blending old-world charm with a prime location in the heart of the city. Its signature feature is its deep connection to history, having hosted notable figures and being the birthplace of iconic culinary delights. Guests consistently praise the hotel's central location, making it ideal for history enthusiasts, sightseers, and business travelers who value walkability to major attractions and public transport. While the hotel is undergoing significant renovations, which can sometimes cause disruption, the attentive and friendly staff strive to ensure a comfortable stay. For couples seeking a romantic getaway or families exploring the city, the hotel's ambiance and accessibility are major draws. To enhance your visit, be mindful of potential construction noise and consider taking advantage of the hotel's excellent proximity to historical landmarks.

Facilities & Amenities
The hotel boasts an impressive lobby with ample lounging space, exuding a classic atmosphere. Guests can utilize a well-equipped fitness center featuring multiple treadmills, Peloton bikes, free weights, and ellipticals, though some find its basement location less appealing. Valet parking is available and noted for its efficiency and friendly attendants. On-site conveniences include a coffee shop and gift store, providing easy access to beverages and souvenirs. While Wi-Fi is generally reliable, some guests noted it might incur a fee. The availability of bottled water is also appreciated by many.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many recently renovated rooms are described as modern, comfortable, and clean, offering a restful sleep on comfortable beds and pillows. However, a significant number of rooms are noted as small, dated, or tired, with issues such as peeling wallpaper, stained rugs, worn furniture, and occasional musty smells. Noise is a notable concern, with frequent reports of early morning construction noise, false fire alarms disrupting sleep, and thin walls allowing sound from hallways and neighboring rooms to penetrate. Bathrooms are a common point of contention, often described as extremely small or cramped, with poor design elements like toilets wedged in narrow spaces, sideways-mounted sinks, sliding barn doors offering little privacy, showers that flood the floor, no hot water, poor water pressure, and motion-activated lights that illuminate the entire room at night.

Dining & Food Quality
The hotel's dining options receive varied reviews. Breakfast is described by some as an elegant and delightful affair with attentive staff, while others find it overpriced for the limited choices, noting slow service or limited hours. The main restaurant is recognized for its historical significance, with food quality ranging from outstanding to average. The bar, known as the Last Hurrah, is a popular spot for drinks and its atmosphere, with guests enjoying cocktails and food like clam chowder and lobster rolls, though it can be overcrowded or have limited hours. The hotel is famously the birthplace of the Boston Cream Pie and Parker House rolls, which many guests consider delicious and a must-try, while some find them average.

Location & Accessibility
The hotel's location is overwhelmingly praised as excellent, perfect, and central, making it an unbeatable base for exploring the city. It is situated right on the Freedom Trail, providing easy walking distance to numerous historic sites such as Granary Burying Ground, Boston Common, and Quincy Market, as well as various shopping and restaurants/pubs. Access to public transportation is highly convenient, with the subway (T) stations nearby, offering effortless connections to the airport and other city areas. While valet parking is available, guests should be aware that it can be expensive.

Staff & Service
The hotel staff consistently receives high praise for being friendly, helpful, attentive, and exceptional. Many guests highlight their welcoming and professional demeanor, often going above and beyond to assist. The check-in process is generally described as quick and efficient, though some guests experienced long waits or issues with room availability. Valet attendants are noted for their friendly and quick service. Housekeeping is typically commended for maintaining cleanliness, although some reviews mention missed service or early entry. Staff are also appreciated for accommodating special requests, providing local tips, and sharing insights into the hotel's historical information.

Additional Information
The hotel is currently undergoing significant renovations, which many guests were not informed of prior to arrival, leading to early morning construction noise and general disruption. A recurring issue is the occurrence of false fire alarms, often in the middle of the night, causing evacuations and considerable sleep disruption. Guests frequently mention high deposits and destination fees that are often perceived as hidden or unjustified. There have been reports of last-minute room cancellations or relocations to sister properties due to overbooking, particularly during peak events. The hotel is also known for its haunted reputation, which adds an intriguing element for some visitors. During certain periods, a union strike has led to loud protests outside and limited services, including no room service and no daily housekeeping.