Olympic Palladium

The hotel's prime central location is its signature feature, offering guests unparalleled access to Rethymno's vibrant heart. Situated within easy walking distance of the Old Town, the beach, and various shops and restaurants, it is an ideal choice for sightseers eager to explore the city's charm. Many guests consistently highlight the exceptionally friendly and helpful staff and the hotel's overall excellent value for money. The comprehensive breakfast also receives frequent praise for its variety and quality. This makes the hotel particularly well-suited for couples seeking a romantic getaway, solo travelers looking for convenience, and even pet owners due to its accommodating policy. To enhance your stay, consider requesting a room on a higher floor, as some guests found these offered better views and reduced street noise. Be prepared for potential challenges with parking, as it is not readily available on-site.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest convenience. Wi-Fi connectivity is generally strong and reliable throughout the property, allowing guests to stay connected. Many rooms feature a balcony, providing an outdoor space, though views can vary. Guests appreciate the in-room tea and coffee making facilities for added comfort. While a refrigerator is available in rooms, some guests reported issues with its size or cooling efficiency. For those needing to store belongings, luggage storage is a convenient option. A laundry room is also available for guest use. The presence of a supermarket directly across the street is frequently noted as a significant convenience. The fitness center receives mixed reviews; while some found it adequately sized for a three-star hotel, others described the equipment as outdated and potentially unsafe. Similarly, the pool is consistently described as very small, lacking natural light, and not particularly inviting for swimming. The elevator can also be busy at times, as there is only one.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the hotel for its generally clean and well-maintained rooms, with daily housekeeping ensuring tidiness. However, some reviews mention specific issues such as dirty floors, lingering hair from previous guests, and unpleasant smells, including smoke. The overall room condition is frequently described as outdated and in need of renovation, with reports of broken fixtures, rusted elements, and misplaced lighting. While some found the rooms spacious, others noted them as cramped. The beds receive varied comments; some guests found them very comfortable and conducive to a good night's sleep, while others described them as hard, worn out, or shaky. Pillows were often deemed inadequate. Noise levels are also a concern for some, with reports of traffic noise from the street, sounds from a nearby school, and a lack of soundproofing between rooms. The bathroom is a recurring point of contention, often criticized for being small, having narrow showers, mold, rust, and leaking issues.

Dining & Food Quality
The breakfast at the hotel is a consistent highlight for most guests, frequently praised for its variety and food quality. Guests appreciate the extensive buffet, which includes both hot and cold options, catering to diverse tastes, and even features some Cretan dishes. Many describe it as delicious and plentiful, providing an excellent start to the day. However, some specific criticisms were noted, such as the coffee being of lower quality (instant), occasional issues with freshness of certain items like expired oat milk or yogurt with an unusual flavor, and the juice machine being out of order at times. Guests also mentioned that breakfast items are promptly cleared away at the end of the serving time. While breakfast is generally well-received, one review specifically mentioned a negative experience with a group dinner, describing the food as poor and comparable to a canteen, with hard potatoes and unappetizing pasta.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets. Guests consistently highlight its excellent proximity, being just a short walk from the Old Town, the beach, and various shops and restaurants. Its convenient position also places it near the bus station, making it easy for guests to explore beyond the immediate area. This accessibility allows visitors to enjoy Rethymno's attractions without the need for a car. However, parking is a significant and frequently mentioned challenge. The hotel does not offer dedicated parking, and guests often report difficulty finding available spots nearby, especially during peak hours. Options include expensive paid parking lots or searching for street parking, which can be time-consuming and frustrating. Despite the parking inconvenience, the hotel's prime location remains a major draw for most visitors.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their exceptional friendliness and helpfulness. Guests frequently commend their willingness to go above and beyond to ensure a pleasant stay, describing them as attentive, supportive, and always eager to assist with a smile. The quick check-in process is often highlighted, and some guests appreciated the flexibility to arrange an extended checkout without additional fees. Housekeeping is generally praised for its efficiency and for maintaining clean rooms daily, though a few specific cleaning issues were noted. The staff's professionalism extends to providing useful local tips and directions, enhancing the overall guest experience. Specific services like luggage storage are also appreciated. The hotel's pet-friendly service is another aspect that receives positive mention, indicating a welcoming environment for guests traveling with animals.

Additional Information
Beyond the core amenities, several important details shape the guest experience. A recurring theme in reviews is the hotel's general outdatedness and the perceived need for renovation in certain areas, particularly bathrooms and some room fixtures. A significant point of mixed feedback revolves around the air conditioning system. While some guests reported issues with older ventilation systems that did not adequately cool rooms, especially during hot periods, others noted that new air conditioning units had been installed, providing effective cooling. The hotel is frequently cited for offering good value for money, making it an attractive option for budget-conscious travelers. However, the on-site gym is consistently described as being in poor condition, with broken and potentially unsafe equipment, suggesting it is not a reliable amenity for fitness enthusiasts.