Novotel Reims Tinqueux

The hotel is a popular choice for families and travelers on long journeys, offering a convenient and comfortable stopover. Its signature feature is its extensive outdoor grounds, complete with a swimming pool and play areas, making it particularly appealing for those with children and pet owners. Guests frequently highlight the spacious and clean rooms, the comfortable beds, and the friendly and helpful staff. The hotel's restaurant also receives consistent praise for its quality. Its location near the highway and a Tesla Supercharger makes it a practical choice for electric vehicle owners and those seeking easy access. For a more comfortable stay, especially with pets, consider requesting a ground-floor room, as there is no elevator. Also, verify pool availability if it's a key amenity for your visit, as it can sometimes be unheated or closed.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Its extensive outdoor grounds are a major highlight, featuring a swimming pool, play areas for children, and ample space for relaxation and dog walking. While the pool is a popular amenity, some guests have noted it can be unheated or closed at times, so checking its availability is advisable. The hotel also provides a fitness center for guests to maintain their routines and offers meeting rooms for business purposes. However, a significant point of feedback is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility issues, especially for rooms located far from reception. Free Wi-Fi is available throughout the property, ensuring guests can stay connected during their stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, contributing to a comfortable stay. The bedding and beds are frequently praised for their comfort, ensuring a restful night's sleep. Many rooms feature well-maintained bathrooms with both a bath and a walk-in shower, along with separate toilets. However, some guests have noted that while clean, the room decor can appear dated or not fully modernized. Recurring issues include noise from aeration systems, trucks, or other guests, and inconsistent air conditioning functionality, leading to rooms being too warm. Some rooms are equipped with a mini-fridge and coffee maker, though the functionality of the fridge has occasionally been an issue.

Dining & Food Quality
The hotel's restaurant receives positive feedback for its quality food and enjoyable evening meals, with some guests praising the innovative chef. The bar area is also appreciated for its atmosphere. However, some guests find the dinner menu choices to be limited or expensive. The breakfast buffet is consistently highlighted as a strong point, offering a wide variety of options and being well-stocked, with staff ensuring continuous replenishment. Most guests find the breakfast to be good, though some have expressed concerns about the quality of products, limited vegetarian options, or the price. The hotel also allows dogs in the restaurant, which is a notable convenience for pet owners, enhancing the overall dining experience for those traveling with pets.

Location & Accessibility
The hotel's location is highly convenient, particularly for travelers on the highway or those needing a stopover, offering easy access to the autoroute. It is also a short drive from the city center of Reims, allowing guests to explore the area. Guests appreciate the presence of a Tesla Supercharger on-site, making it ideal for electric vehicle owners. Ample and secure parking is available, which is a significant advantage for those traveling by car. The hotel is also strategically situated near a Carrefour supermarket and other dining options, providing additional convenience for supplies and meals. While some reviews mention its location in a commercial zone, the hotel's large grounds help mitigate this, offering a pleasant and quiet environment despite the surroundings.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Guests frequently commend the welcoming attitude of the reception team, noting the quick check-in and check-out processes. The breakfast staff are particularly highlighted for their professionalism and dedication to ensuring guests have everything they need, with many appreciating their constant efforts to restock the buffet and maintain a pleasant dining experience. The overall service is described as excellent, with staff going out of their way to assist guests, including those traveling with pets, and addressing concerns promptly, making for a very positive and accommodating stay.

Additional Information
The hotel maintains a pet-friendly policy, welcoming dogs in various areas, including the restaurant, and providing convenient outdoor access for pet owners. Guests appreciate the hotel's focus on environmental sustainability, noting efforts like the provision of glass water bottles for refilling instead of single-use plastics, though some found the water bottle provision to be insufficient. While the hotel is generally well-regarded, some guests have noted that it may appear dated in certain areas and could benefit from updates, despite recent refreshments. There were isolated reports of an alarm sounding in the middle of the night and issues with strong glue odors during renovations, which temporarily impacted guest comfort, though these were not widespread concerns. The hotel also offers rewards program benefits for loyal guests.