Hotel NH Frankfurt Airport (Kelsterbach, Germany)

Unsurprisingly, many guests at this hotel were Frankfurt Airport passengers. Therefore, reviewers mostly thought the location was very handy for quick access to the terminal, about two miles' drive away. The free airport shuttle bus service was reportedly efficient and well-operated. It also doubled as a handy way to reach the airport train station for exploring the city center on a budget.

On the whole, reviewers were upbeat about the rooms at this airport hotel. The accommodation was described as stylish and spacious with modern decor and comfortable beds, although a few critics claimed there were small bathrooms. Considering its proximity to the end of some runways, there were reportedly effective soundproofing measures in the rooms, as long as the windows remained shut.

Most reviewers had praise for the hotel staff describing them as helpful and friendly, although a few guests claimed to occasionally encounter impersonal or slightly surly service. Diners were generally pleased with the food at breakfast and other meals. However, there were a few reports of slow service in the restaurant at times.

It's not uncommon for European hotels to only operate air-conditioning systems during the warmer months as an eco-friendly measure. Nevertheless, some visitors disliked not having individual climate control in their rooms.

According to many reviewers the basic free Wi-Fi service was too slow. It was an annoyance for some business guests, although a higher speed network was also available for an additional charge.

Although many reviewers were more than satisfied with the standard of cleaning at this hotel, some critics discovered sub-optimal cleanliness on arrival to their rooms. Others described issues like housekeeping failing to replenish consumables in the rooms.