Mitsis Royal Mare

This resort offers a truly serene and luxurious getaway, distinguished by its village-like ambiance with beautifully maintained gardens, elegant architecture, and direct beachfront access. It is an ideal destination for couples seeking relaxation, families looking for a comfortable stay, and those interested in wellness and sports facilities. Guests consistently highlight the exceptional service provided by the staff, the resort's immaculate cleanliness, and the diverse dining options. To maximize your experience, it is highly recommended to download the hotel's application and book specialty restaurants well in advance, as they fill up quickly. Additionally, bringing beach shoes is advisable due to the shingle and rocky nature of the beach.

Facilities & Amenities
The resort boasts an impressive array of pools, including numerous private and shared options that are a significant highlight for many guests, though some note the main pools can be quite cold. A comprehensive spa and thalassotherapy center are available, described as top-notch and an essential visit for relaxation. For active guests, there is a well-equipped fitness center and extensive tennis and squash courts, though some activities may incur an additional charge. The convenience of an on-site mini-market and other shops is appreciated for souvenirs and essentials. Guests also benefit from reliable Wi-Fi throughout the property and the availability of golf buggies for easy navigation across the large complex.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, spotless, and well-appointed, with many appreciating the high standard of cleanliness maintained by housekeeping, which often includes twice-daily service and fresh towels. The beds are frequently described as comfortable and generously sized, though a few guests found them less comfortable or noted the use of twin beds pushed together. In-room amenities include a complimentary mini-bar stocked with water and soft drinks, a coffee machine, and quality toiletries. However, some rooms are noted as being tired or dated, with instances of wear and tear, stained carpets, and minor issues like leaky showers or limited plug sockets not always conveniently located near the bed. Airplane noise is a recurring observation.

Dining & Food Quality
The resort offers a diverse culinary experience, with a la carte restaurants consistently receiving high praise for their excellent food and distinct ambiance, particularly the Asian and Mediterranean options. However, securing reservations for these specialty restaurants is a significant challenge, often requiring booking well in advance via the hotel app. The main buffet restaurant provides a wide range of choices, with many guests finding the food varied and tasty, especially during themed evenings. Conversely, some guests found the buffet offerings to be bland, repetitive, or served at lukewarm temperatures, and noted a lack of made-to-order options like omelets. The all-inclusive package is generous, offering a wide selection of quality drinks and cocktails, though some found the pool bar food options limited.

Location & Accessibility
The resort benefits from a desirable beachfront location, offering direct access to the sea and picturesque views. It is conveniently situated approximately 25 minutes from Heraklion airport by car. While the resort itself is expansive and offers plenty to do, its immediate surroundings are somewhat isolated, with the nearest town, Hersonissos, being a 30-minute walk along roads without pavements, making a taxi often necessary. The property's terrain includes slopes, requiring a fair amount of walking, though golf buggies are available for guest transport. The beach itself is characterized by shingle and rocky areas, prompting many guests to recommend bringing beach shoes for comfortable entry into the water.

Staff & Service
The staff at this resort consistently receive overwhelming praise, being described as amazing, exceptional, and top-tier. Guests frequently highlight their friendliness, attentiveness, helpfulness, and professionalism, noting that team members often go above and beyond to ensure a pleasant stay. The check-in process is typically smooth and efficient. Specific mentions include the welcoming and patient reception team, the attentive and personable restaurant staff who remember guest preferences, and the efficient bar staff known for their quality drinks and friendly demeanor. Housekeeping is commended for its meticulousness and twice-daily service, contributing to the resort's overall immaculate presentation.

Additional Information
Guests should be aware of the presence of numerous cats around the property, some of which may wander into dining areas, though they are generally friendly and not a nuisance. The resort operates a policy regarding sunbed reservations, with staff occasionally clearing towels from unoccupied loungers to ensure availability for all guests. While the resort aims for a tranquil atmosphere, some guests noted a lack of organized evening entertainment and daytime music by the pools. The hotel's all-inclusive package is comprehensive, covering a wide range of food and beverages. For those with mobility concerns, golf buggies are readily available to navigate the expansive grounds.