Microtel Inn & Suites by Wyndham Sylva Dillsboro Area

This hotel offers a convenient and quiet location with mountain views, making it a memorable choice for many travelers. Guests frequently highlight the attentive staff as a standout feature, praising their helpfulness and friendliness. While the hotel generally receives positive remarks for its cleanliness and comfortable beds, some reviews indicate inconsistencies in room condition and amenities. The continental breakfast is often appreciated for its convenience and variety, providing a good start to the day. Overall, the hotel is seen as offering good value, especially for WCU visitors, families attending college events, and travelers on a budget seeking a peaceful stay. For an enhanced experience, guests might consider bringing their own pillows if they have specific comfort preferences, and it's advisable to promptly communicate any room issues to the front desk for resolution.

Facilities & Amenities
The hotel provides reliable Wi-Fi that supports various online activities, including Wi-Fi calling, which is particularly useful given occasional cell service limitations. Guests can enjoy a small but refreshing pool, though some note that towels are not always readily available poolside. The lobby area is often described as impressive and well-maintained, creating a welcoming first impression. However, some guests have encountered issues with vending machines being empty or accepting only cash, and ice machines on certain floors have been reported as out of order. The elevator has also been a point of concern for some, with mentions of it being noisy or appearing to be in poor condition.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Many guests commend the rooms for being very clean and comfortable, with comfortable beds and adequate linens. However, a significant number of reviews mention issues such as a persistent musty smell or dampness in rooms, as well as visible stains on bedding or carpets. Some rooms have also been reported to have mold in the bathroom. Guests have experienced problems with basic amenities, including non-functional TVs, lack of hot water in showers, and broken in-room phones or hair dryers. Pillows receive varied feedback, with some finding them comfortable and others describing them as too hard or flat. Noise levels can also be an issue, with thin walls allowing sounds from hallways and adjacent rooms to be heard.

Dining & Food Quality
The hotel offers a continental breakfast that is generally well-received for its convenience and variety. Guests appreciate the availability of waffle machines, cereals, and sausage biscuits. The coffee served at breakfast receives mixed reviews, with some finding it satisfactory and others noting poor quality. While the breakfast is considered a good basic offering, some guests express a desire for more hot protein options, such as eggs or bacon, to supplement the predominantly carb-based selection. Overall, the breakfast is seen as a practical and included amenity that helps guests start their day.

Location & Accessibility
The hotel boasts a highly convenient location, situated just off the highway, making it easily accessible for travelers. It is particularly well-suited for WCU visitors and those exploring nearby towns like Sylva and Dillsboro. Its proximity to the Cherokee casino is also a plus for many guests. Despite its easy highway access, the hotel is often described as being in a quiet setting, offering a peaceful retreat. Many rooms provide pleasant mountain views, enhancing the overall stay. Parking is generally considered easy and convenient, with ample space available for guests.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness and helpful service. Guests frequently highlight the team's accommodating nature, willingness to go above and beyond, and courteous demeanor. The check-in process is often described as smooth and efficient, though some guests have reported complications with online check-ins or issues related to third-party bookings. While many appreciate the overall service, there are recurring refund issues and difficulties stemming from reservations made through third-party platforms, which can lead to frustration when problems arise. Housekeeping receives mixed feedback, with some guests noting a lack of service for longer stays or initial cleanliness issues, while others find the rooms well-maintained.

Additional Information
The hotel is described as an older property that has undergone some hotel updates, though some areas still appear dated or in need of further renovation. Guests have noted security concerns due to exterior doors not always closing or locking properly. On a positive note, the hotel has demonstrated strong emergency preparedness, effectively assisting guests during severe weather events like snowstorms and hurricanes, even when basic services like water or cell service were impacted. Some guests have been assigned handicap accessible rooms without requesting them, which can lead to less convenient bathroom layouts lacking counter space. There have also been instances where booked suite availability was not honored upon arrival.