Mena Plaza

This hotel is renowned for its prime central location and a superb rooftop pool offering panoramic views, making it a memorable destination for many guests. It is ideally suited for couples seeking a romantic getaway, sightseers eager to explore the city's attractions, and explorers looking for a convenient base. Guests consistently praise the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. To enhance your stay, guests are advised to inquire about rooms with balconies for enhanced views and to familiarize themselves with the unique underground parking access for a smoother arrival, as direct hotel access by car can be challenging.

Facilities & Amenities
The hotel features a highly praised rooftop pool and jacuzzi, offering guests a relaxing space with panoramic views of the surrounding area, including mountains and the sea. While the pool is generally well-regarded, some guests found it to be small or shallow. There were instances where the pool area was temporarily closed for repairs or refurbishment, which disappointed some visitors who were not informed in advance. The hotel provides free Wi-Fi, though a few guests reported inconsistent connectivity. While the elevator generally provides convenient access, some guests experienced temporary outages, which could be a consideration for those with mobility concerns. Pool towels are available from reception for guest convenience.

Cleanliness & Room Comfort
Guests consistently describe the rooms as exceptionally clean, spacious, and modern, often highlighting recent updates, including new bathrooms with walk-in showers. The beds are frequently praised for being comfortable, though some guests found them either too soft or too firm, and noted that single beds pushed together could move easily. Pillows received mixed feedback, with some finding them comfortable and others describing them as lumpy or hard. Bathrooms are noted for being pristine with great showers and excellent water pressure. Many rooms feature balconies offering pleasant views. However, some guests reported issues with noise from water systems (flushing, showers), slamming room doors, and occasionally poor sound insulation between rooms, which could impact light sleepers. The absence of kettles or coffee/tea facilities in the rooms was a common point of feedback, though a mini-fridge is typically provided.

Dining & Food Quality
The hotel's breakfast receives largely positive feedback, described as a buffet-style offering with good variety. Guests appreciate the selection of fresh fruit, meats, breads, pastries, eggs, and bacon. While the hot food options were sometimes noted as being overcooked or not hot enough, the overall quality and choice are considered excellent value. The breakfast room is located in the basement, which some guests found less appealing due to the lack of windows. The on-site cafe/restaurant located at the front of the hotel is highly popular, known for its good value, great food (including sandwiches, snacks, and cocktails), and excellent service. This cafe is often highlighted as a convenient and enjoyable spot for meals and drinks.

Location & Accessibility
The hotel boasts an excellent central location, situated directly on Plaza de España and just a minute's walk from the iconic Balcón de Europa. This prime position allows guests easy access to a multitude of shops, restaurants, and beaches. Public transportation, including the bus station, is also conveniently located within a short walk. For guests arriving by car, underground parking is available, though it can be tricky to find initially, requiring specific instructions and a remote control from reception to access the secure area. Taxis are unable to drop off directly at the hotel entrance. A Carrefour Express supermarket is conveniently located right next door, adding to the hotel's accessibility and convenience.

Staff & Service
The hotel staff consistently receive high praise for being exceptionally friendly, helpful, attentive, and professional. Many guests highlight their willingness to go the extra mile to assist with various requests, such as providing kettles for rooms or guiding guests through the unique parking access process. The check-in process is frequently described as quick and efficient. Housekeeping is noted for maintaining spotlessly clean rooms and providing new towels daily. While there were a few isolated comments regarding specific staff attitudes in the cafe or at reception, the overwhelming majority of reviews commend the staff's dedication to providing excellent service and creating a welcoming atmosphere for all guests.

Additional Information
Guests should be aware that the hotel's cafe operates somewhat independently, meaning that food and drinks purchased there cannot typically be charged to the room. A notable point of feedback from some guests was being charged for ice cubes when ordering drinks at the cafe, which caused some frustration. Despite these minor points, the hotel is frequently described as offering good value for money, especially given its prime location and the quality of its facilities and services. Some guests experienced disappointment due to pool area closures for refurbishment without prior notification, impacting their planned use of this key amenity.