Hotel Macià Cóndor

The hotel is highly regarded for its central location, offering easy access to Granada's main attractions and the train station, making it a convenient base for exploration. Its signature feature is its proximity to key landmarks and public transport, which is consistently highlighted by guests. The hotel is an excellent fit for sightseers and tourists who wish to explore the city on foot or via public transport, as well as couples seeking a romantic getaway. Families also find it suitable, with some rooms accommodating larger groups. Guests frequently praise the hotel's overall cleanliness and the exceptional friendliness and helpfulness of its staff. To enhance your stay, it is advisable to inquire about room types, as some guests noted variations in size and condition, and be prepared for the potentially narrow access and additional cost of the on-site parking.

Facilities & Amenities
Guests have mixed opinions regarding the hotel's general condition and amenities. While some appreciate its vintage style and find it comfortable, many note that the hotel appears outdated and could benefit from a significant renovation to align with its stated star rating. The Wi-Fi connectivity receives varied feedback, with some finding it stable and others experiencing slow speeds, particularly during peak times. A common point of concern is the elevators, which are frequently described as noisy and small, sometimes causing inconvenience. Furthermore, many guests express disappointment over the absence of in-room coffee and tea making facilities, a feature often expected in hotels of this category. Some rooms also feature a terrace, which is a welcome addition for those seeking extra space.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness throughout, with many guests commending the spotless rooms. However, the presence of carpeting in rooms receives mixed reviews, with some finding it worn or dusty. Room sizes vary significantly, with many guests reporting small or cramped accommodations, particularly for triple or family occupancy, while others found their rooms spacious. A recurring complaint is the severe lack of electrical outlets, often limited to one or two, making it inconvenient to charge multiple devices. Bed comfort is also inconsistent, with some guests praising the comfortable and soft mattresses, while others found them too firm or worn. Bathrooms are frequently described as small, outdated, and awkwardly laid out, with issues such as narrow access to the toilet or low water pressure in the shower. Noise is a significant concern, with thin walls leading to considerable disturbance from neighboring rooms and hallways. Additionally, many guests reported issues with the air conditioning or heating, leading to uncomfortable room temperatures.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is quite varied. Most guests describe the buffet breakfast as adequate, offering a basic selection, though many note a lack of variety and limited options, especially for non-meat eaters. Specific complaints often highlight the quality of the coffee, which some found to be a poor substitute, and the freshness of items like mini-croissants. While some guests found the breakfast to be good with sufficient choices, a notable number considered it to be average or even disappointing for a hotel of its category. The hotel also features a bar, where service quality appears mixed; some guests praised the friendly and attentive staff, while others found the prices to be high compared to nearby establishments. Overall, the dining experience seems to meet basic needs but rarely exceeds expectations.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, praised for its convenience and accessibility. It is situated within easy walking distance of Granada's city center, major attractions like the Cathedral, and various shopping and dining options. Its proximity to the train station is particularly beneficial for travelers arriving by rail. Furthermore, the hotel is well-served by public transport, with bus and tram stops nearby, providing convenient access to the Alhambra and other parts of the city. While the location is excellent, parking is a frequently discussed topic. The hotel offers on-site private parking, which is appreciated for its security, but many guests found it to be very narrow and challenging to navigate, often requiring staff assistance. The cost of parking is also noted as an additional expense.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Reviewers frequently commend their exceptional friendliness, helpfulness, and attentiveness from arrival to departure. Guests appreciate the staff's willingness to assist with various requests, from providing local recommendations and directions to helping with parking maneuvers. The check-in process is generally described as efficient, though a few guests experienced minor delays if their room was not immediately ready. Specific mentions include the calm and reassuring demeanor of staff during unexpected events, and their professional and welcoming attitude in all interactions. The dedication of the team to providing excellent customer service creates a comfortable and welcoming atmosphere, significantly enhancing the overall guest experience.

Additional Information
A recurring theme in guest feedback is the perceived discrepancy between the hotel's actual condition and its four-star rating, with many feeling it falls short of expectations and suggesting it is more akin to a two or three-star establishment due to its dated appearance. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. Some guests reported issues with room allocation, receiving smaller or less desirable rooms than expected upon arrival, though the reception staff were often able to resolve these concerns by offering alternative accommodations. There were also specific mentions of a solarium being advertised but inaccessible or unknown to staff. Additionally, some guests noted minor inconveniences such as the provision of plastic cutlery in rooms or specific noise issues from children in hallways.