InterContinental Amstel Amsterdam by IHG

This historic hotel offers a luxurious urban escape, renowned for its classic elegance and a prime location directly on the river, providing stunning water views. Guests consistently praise the exceptional service provided by the staff, the beautifully appointed rooms, and the renowned dining experiences, particularly the afternoon tea. The hotel's excellent spa and pool facilities also stand out as a highlight. It is an ideal destination for couples seeking a romantic and tranquil getaway, sightseers who appreciate being within walking distance of attractions, and families looking for spacious accommodations and accommodating service. To enhance your stay, consider requesting a room with a river view for a truly picturesque experience, and be sure to indulge in the highly recommended afternoon tea.

Facilities & Amenities
Guests frequently commend the hotel's impressive spa area, which includes a large swimming pool with river views, a sauna, steam room, and hot tub, providing a serene retreat for relaxation. A well-equipped fitness center is also available for those wishing to maintain their routine. The hotel features inviting terraces that offer picturesque views of the river, perfect for enjoying a drink. Most guests appreciate the presence of a pleasant bar on-site. However, some minor issues were noted, such as inconsistent functionality of jacuzzi jets, occasional maintenance needs for the steam bath, and a perceived lack of convenient power points or USB charging ports in rooms. Some guests also mentioned the absence of safes in certain rooms, which could be an inconvenience.

Cleanliness & Room Comfort
Most guests describe the rooms as spotless and spacious, often highlighting their beautiful design and comfortable ambiance. The beds are generally found to be very comfortable, ensuring a restful night's sleep, and the bathrooms are frequently praised for their size and luxurious features, including large tubs. Many rooms offer captivating river views, enhancing the overall experience. However, some guests reported that certain rooms show signs of wear, with observations of worn furniture, stained carpets, mould in showers, leaking taps, decrepit windows, and chipped furniture, which can detract from the luxury feel. Issues with non-functioning air conditioning and closet doors not staying open were also mentioned, impacting comfort. Feedback on noise levels was mixed, with some rooms being quiet while others experienced street noise.

Dining & Food Quality
The hotel's dining experiences receive widespread acclaim, particularly the excellent breakfast, which is described as beautiful, varied, and delicious, often enjoyed with scenic river views. The restaurants are praised for their high-quality food and inviting atmosphere. A standout feature for many guests is the high tea, consistently lauded as an exceptional, festive, and beautifully presented experience with exquisite culinary artistry and well-paired teas, making it a memorable occasion. Room service is generally found to be prompt and of good quality. The bar is also a popular spot for guests. While the food quality is high, some guests noted that the main restaurant service could be slow, and a few found the menu choices somewhat limited or the restaurant furnishings a bit outdated.

Location & Accessibility
The hotel boasts a highly desirable central location directly on the Amstel River, providing guests with beautiful views and a tranquil setting away from the city's busiest areas. Its position allows for easy walking distance to numerous popular attractions, shopping districts, and local restaurants, making it ideal for exploration. The hotel is also conveniently situated near public transport options, including tram and metro lines, offering seamless access to other parts of the city and the airport. While some guests found the location slightly "out of the way" from the main nightlife, many appreciated the quieter atmosphere it afforded. Parking is available on-site, though some guests noted it can be expensive.

Staff & Service
The hotel consistently receives high praise for its friendly staff, whose helpful and attentive service contributes significantly to a positive guest experience. Many reviewers highlight the staff's professionalism and accommodating nature, often going "above and beyond" to assist guests and resolve issues. The quick check-in process is frequently mentioned as efficient and welcoming. Excellent service is particularly noted in the restaurants, spa, and by the concierge team, who are commended for their knowledge and willingness to assist with various requests. However, a few guests reported instances of slow service in the main restaurant and some mixed interactions with front desk staff, citing occasional curtness or communication challenges regarding bookings.

Additional Information
Guests should be aware that some suites feature connecting doors, which, while convenient for larger groups, can occasionally lead to noise transfer from adjacent rooms. The hotel maintains a pet-friendly policy, though finding suitable outdoor areas for pets nearby can sometimes be a challenge. Loyal guests often appreciate the recognition and benefits received through rewards program benefits, such as room upgrades. Some rooms thoughtfully provide umbrellas, a practical amenity given the local climate. A few guests noted the presence of a destination fee, which covers certain amenities and services, though opinions varied on its perceived value.