Hotel Indigo Liverpool By Ihg

This hotel offers a memorable stay, distinguished by its exceptionally friendly and helpful staff and a prime central location that places guests at the heart of the city's attractions. Its quirky decor and welcoming atmosphere create a unique and inviting ambiance. The hotel is particularly well-suited for sightseers and business travelers due to its convenient access to key landmarks and the business district. Couples and friends also find it an ideal base for exploring, appreciating the comfortable accommodations and vibrant surroundings. To enhance your experience, guests often recommend utilizing the discounted parking arrangements with a nearby facility and, for light sleepers, requesting a room away from potential noise sources like loading areas or the street.

Facilities & Amenities
Guests consistently praise the convenience of the complimentary mini-bar, which is regularly restocked with a selection of soft drinks, water, and snacks, adding significant value to their stay. The hotel provides reliable Wi-Fi access, ensuring guests can stay connected. Rooms are well-equipped with modern conveniences such as TVs offering a good selection of channels, including sports, and often feature a speaker in the bathroom for an enhanced audio experience. Standard in-room amenities like an iron and ironing board and a hairdryer are also appreciated. While the air conditioning is generally present, some guests have noted it can be noisy or less effective, leading to rooms feeling too warm at times.

Cleanliness & Room Comfort
The hotel generally receives high marks for room cleanliness, with many guests describing their accommodations as spotless and well-maintained. The beds receive mixed feedback; while many find them comfortable, some guests report them as being too hard, too soft, or lumpy, impacting sleep quality. The showers are a standout feature, frequently described as excellent, powerful, and often featuring a rainfall head. Bathrooms are typically clean and well-stocked with quality toiletries, though some minor issues like cracked tiles, mould, or missing drain covers have been occasionally noted. Noise levels vary; some rooms are quiet, while others experience disturbances from corridors, the air conditioning system, or external street and loading area activities. Room sizes are also varied, with some guests enjoying spacious layouts and others finding them compact.

Dining & Food Quality
The breakfast experience garners mixed reviews. Many guests appreciate the variety and the option for cooked-to-order items, finding the food good and hot. However, some report small portion sizes for cooked options, poor coffee quality, and limited choices on the continental buffet. There can be long queues and slow service during busy periods, with issues regarding the replenishment of items. The hotel's restaurant (Marco Pierre White) receives varied feedback; some guests rave about excellent steaks and overall food quality, while others find the dishes disappointing or overpriced, and service can be slow. The bar is generally well-stocked and offers good cocktails, though some guests note a limited beer selection and higher prices compared to external venues.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring the city. Guests can easily walk to major attractions such as the Albert Dock, Liverpool One shopping center, the Cavern Quarter, and the iconic Liver Building. It is also within easy reach of the main train station and various bus stops, providing seamless access to other parts of the city. Despite its central position, many guests find the immediate area around the hotel to be surprisingly quiet, offering a peaceful retreat from the city's hustle and bustle. Parking is available at a nearby NCP car park, with the hotel offering a discounted rate, which is highly valued by guests traveling by car.

Staff & Service
The staff consistently receive glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently highlight the warm welcome, quick check-in and check-out processes, and the staff's willingness to go above and beyond to assist with requests, such as ordering taxis or providing local information. The attentive service from the reception, bar, and restaurant teams is a recurring theme. While housekeeping is generally efficient, some guests have experienced inconsistencies, including missed room servicing or slow replenishment of in-room supplies like coffee and tea. Overall, the staff's dedication significantly contributes to a positive guest experience, making many feel valued and at home.

Additional Information
The hotel's quirky decor and unique design elements are frequently mentioned, contributing to a distinctive and memorable ambiance that many guests appreciate. The overall hotel ethos and commitment to customer care, including attention to specific needs like allergies, are highlighted as positive aspects. For loyal guests, the rewards program benefits are a notable perk, often including advantages like late check-out options. The hotel's policy regarding the key card controlling power in the room means that heating and air conditioning turn off when guests leave, which some find inconvenient. The hotel also provides bathrobes in the rooms, a thoughtful touch for guest comfort.