Hyatt Place Boston/Medford

This hotel is highly regarded for its exceptional staff and their commitment to guest satisfaction, making it a memorable stay for many. Its spacious rooms and a consistently praised complimentary breakfast further enhance the guest experience. The hotel is particularly well-suited for families seeking comfortable accommodations and amenities like the indoor pool, and for visitors to Tufts University or Boston sightseers due to its convenient location. Guests frequently highlight the welcoming atmosphere created by the team. To make the most of your visit, consider requesting a room away from the highway if noise sensitivity is a concern, and be prepared for the possibility of a parking fee, which is a common point of discussion among guests.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A popular indoor heated pool is available, frequently enjoyed by families, though some guests have noted issues with its temperature or occasional closures for maintenance, and a lack of readily available towels. A fitness center is also on-site, though some find it to be on the smaller side. Guests appreciate the availability of free Wi-Fi throughout the property, along with ice machines and vending machines for quick access to refreshments. The convenience of an underground parking garage is often mentioned, providing shelter for vehicles, although its tight turns and low clearance can be challenging for larger vehicles.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often configured in a suite-like style that provides ample living space. The beds are frequently described as comfortable, contributing to a restful stay. However, many reviews indicate that the rooms are dated and show signs of wear and tear, with issues such as worn carpets, stained furniture, or peeling wallpaper. Some guests have reported unpleasant musty odors or issues with refrigerators not functioning. Noise levels can be a concern, with some rooms experiencing highway noise or sounds from the elevator system. While rooms are generally well-equipped, some guests note a lack of sufficient electrical outlets near beds or the absence of an in-room microwave.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, consistently praised for its variety and quality. Options typically include both hot and cold items, such as eggs, pancakes, cereals, and fresh fruit, with many appreciating the inclusion of items like tortillas and salsa for breakfast burritos. The staff managing the breakfast area receive high commendation for their efficiency and friendly service, ensuring a smooth experience. However, the breakfast area can become crowded, especially during peak hours, leading to long lines and occasional shortages of popular items or limited seating. Some guests also express a desire for more healthy options or a reduction in the use of disposable cutlery.

Location & Accessibility
The hotel's location is widely considered a major advantage, offering convenient access to Tufts University and being just a short drive from Boston, making it ideal for both academic visits and city exploration. Guests appreciate its proximity to public transportation, including bus and train options, and its easy connection to the airport. The surrounding area provides walkable access to a variety of restaurants, shops, and other amenities. Despite these benefits, the hotel's closeness to the highway can result in noticeable traffic noise, particularly in rooms facing the road. Additionally, while parking is available, the associated fee is a frequent point of contention for many visitors.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a key strength. Guests frequently describe the team as exceptionally friendly, helpful, and accommodating, going above and beyond to ensure a pleasant stay. Specific mentions include quick check-in processes, attentive service from the front desk, and the proactive assistance provided by the breakfast staff. Many guests feel a genuine connection with the team, noting their professionalism and willingness to assist with various requests, from providing extra towels to offering local recommendations. While isolated incidents of less positive interactions have been reported, the overall sentiment highlights the staff's dedication to creating a welcoming and supportive environment for all visitors.

Additional Information
A recurring theme among guests is the parking fee, which is consistently mentioned as an unexpected and unwelcome additional cost, particularly as it is often perceived as high for the area and lacks additional security features. Many guests express that this fee should be included in the room rate. The hotel is reportedly scheduled for renovations, a detail that many guests note, suggesting an awareness of the need for updates to the property's aging aspects. Some guests have experienced challenges with the availability of certain amenities like cribs or Pack 'n Plays, indicating a need for improved inventory management and communication. Furthermore, issues with elevator availability and speed, with only one often functioning, can lead to significant wait times, especially during busy periods.