Holiday Inn Express Gaffney By Ihg

This hotel offers a convenient location right off the highway, making it an ideal stop for travelers on long journeys, including business travelers, families, and road trippers. Guests frequently highlight the comfortable beds and the generally clean environment, though some specific issues with room cleanliness have been noted. The staff often receives praise for their friendliness and helpfulness, contributing positively to the stay. While the complimentary breakfast is a significant draw, feedback on its quality and consistency is mixed. To ensure a smooth experience, guests are advised to confirm their reservation details directly with the hotel and to promptly check their room upon arrival for any cleanliness concerns.

Facilities & Amenities
The hotel provides several amenities, though some have received mixed reviews. The elevators are a frequent point of concern, with guests reporting them to be dirty, slow, or sometimes out of service, leading to long waits. The fitness center is available but has been described as worn out, having limited equipment, and occasionally experiencing issues like flooding. A laundry room is present, but reviews indicate it has been out of service for extended periods, which is inconvenient for longer stays. While there is a pool, it is noted as being small and has sometimes been closed. Guests appreciate the convenience of a snack store downstairs, though there are no vending machines on individual floors.

Cleanliness & Room Comfort
Room cleanliness and comfort receive varied feedback. Many guests find the rooms to be clean, modern, and spacious, with comfortable beds and quality linens ensuring a good night's sleep. However, a notable number of reviews mention significant cleanliness issues, including unpleasant odors like dog urine, hair on beds and in showers, bugs (ants, roaches) in bathrooms, dirty shower floors, mold, and unmade beds upon arrival. Some bathrooms also have issues with peeling wallpaper or slow-draining showers. In-room amenities like AC/heating can be problematic, with reports of units cutting off or being uncontrollable, and TVs sometimes do not work or have limited channels. Noise from traffic, other guests, or even fire alarms going off unexpectedly can disturb sleep.

Dining & Food Quality
The complimentary breakfast is a key feature, but its quality and consistency are a common theme in guest feedback. Most guests appreciate the breakfast variety, often mentioning options like eggs, sausage, bacon, and cinnamon rolls. However, a significant number of reviews describe the food as subpar, reheated, or cold, with some items like pancakes or omelets being overcooked or unavailable due to broken dispensers. The coffee is sometimes reported as cold or watery, and juice can taste diluted. Guests have also noted issues with items not being restocked promptly, especially later in the morning, leading to limited choices.

Location & Accessibility
The hotel's central location is consistently praised, situated directly off the highway for easy access. Guests find it convenient for reaching nearby shopping centers, restaurants, and outlets. Its proximity to the interstate makes it an ideal stopover point for travelers. While the location is generally positive, some guests have noted that parking can be limited, especially during busy periods, and staff vehicles sometimes occupy prime spots near the entrance. There are also mentions of noise from passing traffic or dump trucks, which can be audible in rooms, particularly on lower floors.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight quick check-in processes and appreciate staff members who go out of their way to assist with requests or provide local recommendations. Specific positive mentions include attentive housekeeping and accommodating front desk personnel. However, there are recurring instances of rude staff interactions, unresponsiveness to guest complaints (such as cleanliness issues or noise), and perceived lack of accountability from management regarding serious problems like reservation errors or unreturned security deposits. Some guests have also observed staff smoking or congregating in public areas, which can be off-putting.

Additional Information
Several guests have experienced significant issues with reservations, including rooms being unexpectedly cancelled, overbooked, or assigned incorrectly (e.g., a king bed instead of two queens), often leading to frustration, especially when booking through third-party sites. There are also multiple reports of security deposits not being refunded promptly, with some guests waiting weeks or even a month for their funds to be returned. Unscheduled fire alarms going off in the middle of the night have also been a disruptive experience for some. Guests should be aware that the hotel's pet policy has led to some rooms having lingering odors.