Hampton Inn Franklin

This hotel offers a memorable stay, distinguished by its quiet, secure, and beautiful mountain setting at the top of a hill, providing guests with impressive views. It is consistently praised for its exceptional cleanliness, the highly friendly and helpful staff, and an outstanding complimentary breakfast. The comfortable accommodations contribute to a restful experience, making it an ideal choice for weary travelers seeking tranquility, families looking for a welcoming environment, and couples desiring a peaceful retreat. Travelers with pets will also find it accommodating. To enhance your visit, consider requesting a room away from high-traffic areas like elevators or ice machines for maximum quiet, and be aware that the road leading to the hotel can be a bit challenging to navigate, especially at night.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed, particularly regarding the pool, which is a frequent point of contention. Many guests express significant disappointment as the pool has been closed for an extended period, often appearing green or out of commission, despite being a primary reason for some bookings. On a positive note, the hotel provides a well-equipped fitness center for guests to maintain their routines. Wi-Fi connectivity receives varied comments, with some finding it fast and reliable, while others report slow speeds. A small marketplace is available in the lobby for convenience. Parking is generally abundant and well-lit, accommodating various vehicle types. Some guests noted issues with non-functional USB ports in rooms, and the elevator can be a source of noise for nearby rooms.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as crisp, spotless, and immaculate, and some observing staff performing deep cleaning. However, a few isolated reports mention issues such as filthy floors, blood on sheets, or dog hairs in the tub, and some rooms were noted to have a moldy smell or dampness. Bed comfort is largely positive, with guests appreciating the comfortable mattresses and quality linens, though some found beds hard, lumpy, or rickety, and pillows were occasionally described as too soft or small. Noise levels are a recurring theme; while many found the hotel quiet, others experienced disturbances from thin walls, hallway activity, the ice machine, elevator, or a loud AC unit. Room condition varies, with some describing them as updated and well-appointed, while others felt they were old, dated, or lacked sufficient lighting. Issues with water pressure, non-functional TVs, and bathroom problems like clogged toilets or shower leaks were also noted.

Dining & Food Quality
The breakfast at this hotel is consistently highlighted as a major positive, receiving overwhelming praise from guests. It is frequently described as great, delicious, extensive, and varied, often cited as one of the best complimentary breakfasts available. Guests appreciate the wide array of options, including different meat selections daily, fresh waffles, biscuits and gravy, and various fruit choices. Many commend the grab-and-go bags as a convenient option for travelers on the run. The coffee is generally well-regarded, with some noting its 24/7 availability. While the overall quality is high, a few minor criticisms include occasional overcooked eggs or undercooked sausages. Some guests also fondly recall the availability of fresh cookies in the afternoon, though this amenity's current status is debated.

Location & Accessibility
The hotel's location is a significant feature, situated at the top of a hill in a quiet location with a secure setting that is set back from the main road. This provides a peaceful and serene atmosphere, often offering impressive views. While some guests found it further from town than anticipated, many appreciated its convenient proximity to attractions and its suitability as a base for exploring the Franklin area and nearby mountains. However, the hotel is somewhat isolated, making it difficult to access town on foot and necessitating a car for getting around. Nearby amenities include fast food establishments, a grocery store with a cafe, and a gas station. A common challenge noted by guests is the hotel's visibility, as it is not always well-marked, and the signs can be difficult to see, especially at night, making it hard to find for first-time visitors. The road leading up to the hotel is also described as a steep hill, requiring careful navigation. Parking is ample and well-lit.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently describe them as welcoming, professional, kind, and eager to please, contributing significantly to a positive stay. The check-in process is generally reported as easy and quick, though some guests experienced delays due to staff absence at the front desk or issues with the room key system. Housekeeping is often commended for its thoroughness, with some guests observing deep cleaning practices. However, there are instances where rooms were not cleaned daily, or specific issues like unmade beds or unpleasant odors were encountered upon arrival. The staff's willingness to resolve issues, such as accommodating wrong bookings or changing rooms due to noise, is appreciated. The hotel is also noted for its pet-friendly service, with staff being accommodating to guests traveling with animals.

Additional Information
Several important details emerged from guest reviews that do not fit neatly into other categories. The pet-friendly policy is a notable feature, allowing guests to travel with their dogs, though an additional fee may apply, and finding suitable outdoor areas for pets can be challenging. A significant and recurring point of disappointment for many guests is the pool closure, which has been a persistent issue for an extended period, often leading to frustration for those who booked specifically for pool access. Furthermore, the room key system has experienced outages, requiring staff to manually escort guests to their rooms. There have also been instances of TV outage lasting for days, with guests reporting no compensation offered. While some rooms have been updated, the hotel's age is sometimes apparent in dated furnishings or stained carpets. Some guests also mentioned unexpected extra charges or a destination fee.