Globales Montemar

The hotel offers a memorable experience, primarily distinguished by its beautiful pool area and stunning views of the surrounding hills and nature, which many guests find breathtaking. This scenic setting, combined with the generally friendly and welcoming staff, creates a positive atmosphere. While staff hospitality and the picturesque location are consistently praised, guests frequently highlight significant issues with room cleanliness and maintenance, particularly concerning humidity and dated facilities. The food quality receives mixed reviews, often described as repetitive or cold. The hotel is well-suited for families due to its animation activities and spacious rooms, and for solo travelers who appreciate the sense of safety and welcoming environment. It also appeals to those seeking tranquility and nature, and budget-conscious travelers looking for good value. Guests should be prepared for a hilly location with many stairs, which might be challenging for those with mobility issues. It is advisable to confirm the cleaning schedule upon arrival and manage expectations regarding food variety and temperature.

Facilities & Amenities
The pool area is consistently highlighted as a major positive, described as beautiful, gorgeous, and a great place to relax, often surrounded by hills. However, the Wi-Fi connectivity is a common point of frustration, frequently reported as unstable, dropping out, or not reaching all areas, though some found it easy to reconnect. Many guests found the televisions in the rooms to be largely useless, either not working, not tuned, or lacking internet connection. The hotel's layout, with its numerous steps and a somewhat maze-like structure across various blocks on hills, is frequently mentioned as a challenge, especially for those with mobility issues or when carrying luggage. The snack bar is often described as limited, not self-service, and sometimes running out of items, offering only basic options like fries and burgers.

Cleanliness & Room Comfort
A significant and recurring concern among guests is the lack of consistent cleaning service, with many reporting rooms not being cleaned for several days, or towels and sheets not being replaced. Some reviews explicitly mention dirty sheets and towels upon arrival or during the stay, and general filthiness in common areas like dining plates. A pervasive issue is the smell of humidity in the rooms, often accompanied by visible dampness and damaged walls. Some guests even reported finding insects like cockroaches or centipedes, which they attributed to the damp conditions. While some found the rooms spacious and beds comfortable, others noted rooms were basic, small for their party size, or had issues with fold-out beds. The provision of in-room amenities is often criticized, with guests reporting empty soap dispensers, a complete lack of hand soap or shampoo, and no coffee makers or fridges in some rooms. Thin walls led to audible noise from neighbors for some, and the television in rooms was frequently reported as non-functional or untuned.

Dining & Food Quality
The overall food quality receives mixed to negative feedback. Many guests describe the food as cold, repetitive, and bland, with limited healthy options. Some found the buffet to be abundant and of good quality, particularly for breakfast, but others considered it poor. Breakfast is generally seen as better than other meals, with some praising its variety and freshness, though others noted a lack of fresh fruits and vegetables. The snack bar offerings are consistently described as very limited, not self-service, and often running out of items, providing only basic fast-food options. The coffee machines in the dining area were noted as being too small to adequately serve the number of guests, leading to queues.

Location & Accessibility
The hotel's location on a hill above the town is a prominent feature, offering beautiful views but also posing a significant challenge due to the steep incline and numerous stairs required to navigate the property and reach the town or beach. Despite the hilly terrain, the hotel is generally considered to have a good location in terms of proximity to Cala Llonga beach and the town, typically a 10-15 minute walk. It is also noted as being a short drive from Ibiza town. The extensive use of stairs and the hotel's spread-out design across multiple blocks make it particularly difficult for guests with mobility issues or those carrying heavy luggage, as there is no bellboy service.

Staff & Service
The staff consistently receives high praise for their friendliness, hospitality, and attentiveness. Many guests highlight specific individuals and the overall warmth and willingness of the team to assist. Despite the positive remarks about staff, there are widespread complaints regarding the cleaning service, with many guests reporting rooms not being cleaned for days, or a lack of towel and linen changes. Some found the reception staff unhelpful when addressing these cleaning concerns. While some experienced a smooth and quick check-in, others reported delays, having to wait for rooms even after the official check-in time. The absence of a bellboy service is noted as an inconvenience, especially given the hotel's hilly and stair-filled layout, requiring guests to manage their own luggage.