Four Points by Sheraton Le Verdun

The hotel stands out for its exceptional staff hospitality, which consistently receives glowing praise from guests, making every stay memorable and welcoming. Its prime central location near a major mall and key attractions makes it an ideal choice for sightseers and business travelers seeking convenience and accessibility. Families also find the hotel accommodating due to its spacious rooms and the attentive service provided by the team. Guests frequently highlight the hotel's generally good cleanliness and comfortable accommodations. To enhance your experience, it is advisable to request a non-smoking room, as some guests have noted lingering odors in certain areas. Additionally, be aware that while the location is excellent, some rooms may experience external noise, so consider a higher floor or a room away from the street if quiet is a priority.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort, including a popular rooftop pool and an accompanying bar area, which many guests enjoy for relaxation and evening ambiance. A gym is also available for those wishing to maintain their fitness routine. While generally appreciated, some guests have noted that certain amenities and the overall facility appear dated and could benefit from renovation. Wi-Fi connectivity is provided, though a few guests reported inconsistent signal strength and frequent disconnections, impacting their ability to stay online seamlessly. The hotel also provides practical in-room amenities such as an ironing board, slippers, and coffee-making facilities, along with daily refills of bottled water, adding to the convenience of the stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and comfortable, with many appreciating the comfortable beds that ensure a restful night's sleep. In-room amenities like coffee makers and daily bottled water refills are frequently mentioned as positive touches. However, feedback on room condition is mixed; while some rooms are described as well-maintained, others are noted as outdated or showing signs of age, with issues such as broken shower heads, faulty air conditioning, or non-functioning televisions. A significant concern raised by a few guests includes reports of bed bugs and related skin irritations, leading to discomfort and room changes. Additionally, some rooms have been described as having a musty smell or issues with noise isolation from outside, impacting overall comfort.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive consistent praise for their variety and quality. Guests frequently highlight the extensive selection of both local Lebanese cuisine and international dishes, including fresh omelets and crepes made at a live cooking station. The food quality is generally described as excellent and tasty, with many guests enjoying the diverse offerings. Some guests specifically commend the breakfast for being delicious and healthy. While the breakfast is a strong point, some feedback suggests that the juice quality could be improved, and the bread selection might be basic. Room service food is also mentioned as being excellent by some, though a few isolated incidents of undercooked food were reported. The hotel also hosts special events like Ramadan Iftar, which are well-organized with excellent food and service.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests to explore the city. It is situated within easy walking distance of the popular ABC mall, which offers numerous shopping, dining, and entertainment options. The hotel's proximity to the airport (approximately 15 minutes away) and major highways is also a significant advantage for travelers. Guests appreciate being close to other key areas like Hamra Street and the Corniche, including the Roucha rock. While the location is generally praised for its accessibility, some guests note that the area can experience traffic congestion. Parking is available, though some guests found it to be expensive or noted a lack of readily available parking around the hotel, particularly for Marriott members expecting specific benefits.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their exceptional service, friendliness, and attentiveness. Guests frequently highlight the team's professionalism, kindness, and willingness to go above and beyond to ensure a comfortable and enjoyable stay. The check-in and check-out processes are often described as smooth and efficient. Many reviews commend individual staff members for their helpfulness, quick responses to requests, and cheerful demeanor, creating a warm and welcoming atmosphere. The housekeeping staff is also noted for their diligence in maintaining clean and well-stocked rooms. Overall, the dedication to exemplary hospitality from the front desk to the food and beverage team is a recurring theme, making guests feel valued and at home.

Additional Information
Guests frequently note that the hotel, while comfortable, appears dated and is in need of renovation to modernize its interior and facilities. This includes observations about general wear and tear and older fixtures. Despite these aesthetic concerns, the hotel generally maintains a good standard. Another recurring point is the issue of electricity supply in the region; however, the hotel is equipped with a generator, ensuring continuous power for guests, which is a significant advantage. Some guests also reported issues with key card functionality and inconsistent Wi-Fi signal, requiring frequent re-connections. Specific feedback also mentioned the cost of laundry services as being high, prompting some guests to seek external options.