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Hotel Fairmont Mayakoba (Playa del Carmen, Mexico)

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Hotel Fairmont Mayakoba (Playa del Carmen, Mexico)

About Hotel Fairmont Mayakoba

Hotel Fairmont Mayakoba is a luxury, 4-star resort located between the Caribbean sea and 240 acres of tropical forest. All rooms include climate control, LCD TV with premium channels and pay movies available, desk, in-room safe, tea and coffee making facilities, bathroom with rainfall shower head and separate bathtub, slippers and bathrobes, complimentary toiletries and bottled water. The resort has a 24-hour front desk,  business and conference centre, meeting rooms, health club, children’s club, spa treatments, sauna and steam room, wedding services, grocery store, swimming pool and tennis court. Wi-Fi is available for a surcharge. The resort has three restaurants open for breakfast, lunch and dinner. There is also a cafe and two bars which serve drinks and light fare. Hotel Fairmont Mayakoba is 4-minutes’ walk from the El Camaleón Golf Course. Guests have private access to the Playa del Carmen beach.

Top amenities

  • WiFi in lobby(Unavailable)
  • Free WiFi
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

9.4
trivago Rating Index® based on 3688  reviews from:
  • Hotels.com(9.2/10)
  • LocationExcellent  (9.0 / 10)
  • RoomsExcellent  (9.1 / 10)
  • ServiceExcellent  (9.1 / 10)
  • CleanlinessExcellent  (9.4 / 10)
  • Value for moneyVery good  (8.3 / 10)

Positive Reviews

positive:

Amazing amenities and activities

Guests reported enjoying a range of on site services and activities, including use of the fitness center, tennis court, water slide, outdoor swimming pools that were available for both adults and children. Other nearby activities included golfing at the nearby El Camaleón Golf Course, biking, hiking, boat rides on the canal, snorkeling, kayaking and swimming at the beach.

positive:

Great overall experience

The rooms are well appointed, comfortably air conditioned and clean. Some rooms also have a balcony and picturesque views. The restaurants offer a choice of fresh and delicious dishes including fresh seafood and a variety of drinks and cocktails are on offer.

positive:

Hospitable staff

The staff were described as friendly and attentive, warm, helpful and hardworking. This including the reception staff as well as the ground keepers who kept the resort grounds and amenities were well presented and clean.


Negative Reviews

negative:

Additional expenses

Some guests reported that the resort is overpriced. The meals and drinks were found to be expensive, as were the additional charges for services such as Wi-Fi, children's club, use of the fitness center and spa services. To travel out of the resort, you'll need to hire a car or taxi, and some guests found the taxi service to be expensive.

negative:

Long wait at the buffet table

Guests also reported that during busy periods, long waiting times in the cue for the buffet could be expected. Some guests also had the impression that the resort was understaffed, or perhaps overly busy, as sometimes they waited for long periods before their order arrived.

negative:

Ocean full of seaweed

The beaches are typically pristine and clean, however during certain periods they can become full of seaweed. Guests who encountered this were disappointed that the hotel did not take steps to clean up the beaches.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
  5. Hot tub
  6. Hydrotherapy
Property amenities
  1. Business centre
  2. Arcade/Video games
  3. Entrance hall/lobby
  4. Express check-in
  5. Lift
  6. Gym
  7. Hairdresser
  8. Parking
  9. Terrace
  10. Pets allowed
  11. Hotel bar
  12. Outdoor swimming pool
For children
  1. Cot
  2. Childcare
  3. Organised activities for kids
Accessibility
  1. Wheelchair accessible
  2. Accessible bathroom
  3. Teleprinter
Room amenities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Openable windows
  5. Television
  6. Hairdryer
  7. Electric kettle
  8. Air conditioning
  9. Satellite TV
  10. Desk
  11. Telephone
  12. Safe
Sports facilities
  1. Shooting sports
  2. Boat rental
  3. Bike rental
  4. Fitness
  5. Squash
  6. Surfing
  7. Hiking trail
  8. Yoga
Food and beverage
  1. All inclusive (upon inquiry)
  2. Diabetic food

Contact

Carretera Federal Cancún Playa del Carmen Km. 298 , 77710 , Playa del Carmen , Mexico
Telephone: +52(984)2063000 | Fax: +52(984)2063030 | 

Frequently Asked Questions about Hotel Fairmont Mayakoba

  • Is there a pool area at Hotel Fairmont Mayakoba?

    Yes, Hotel Fairmont Mayakoba offers 2 pool areas.

  • Are pets allowed at Hotel Fairmont Mayakoba?

    Yes, Hotel Fairmont Mayakoba has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at Hotel Fairmont Mayakoba?

    Yes, Hotel Fairmont Mayakoba provides Parking for guests.

  • Where is Hotel Fairmont Mayakoba located?

    Hotel Fairmont Mayakoba is located in Carretera Federal Cancún Playa del Carmen Km. 298, 77710, Playa del Carmen, Mexico.

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