Hotel Diana

This charming hotel, nestled within the historic city walls, offers a delightful stay, with its central location near the Duomo and train station serving as its signature feature. Guests consistently praise the friendly and helpful staff, the cleanliness of the accommodations, and the delicious breakfast offerings. It is an ideal choice for sightseers and couples seeking a romantic getaway due to its proximity to attractions and intimate atmosphere. Budget-conscious travelers will also appreciate its excellent value. To enhance your experience, consider requesting an upper-floor room to minimize potential street noise, and be aware that the main reception closes in the early evening.

Facilities & Amenities
The hotel offers a charming and retro atmosphere throughout its interiors, providing a unique and inviting ambiance. Guests benefit from fast and reliable free Wi-Fi, ensuring connectivity during their stay. While some rooms are located in an annex, the main building features a pleasant terrace where breakfast is served, adding to the overall experience. Guests should note that the hotel is housed in an older building, which means there are stairs that might pose a challenge for some, though a key to the building is provided for convenient access. Feedback on heating was mixed, with some guests noting it was insufficient or unavailable during certain periods, and a desire for extra blankets was expressed.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The accommodations are generally noted for their spacious rooms and comfortable layouts, with many featuring comfortable beds and top-notch bedding that ensure a restful night's sleep. However, feedback on soundproofing is mixed, with some guests reporting noise levels from other guests or the street, particularly on lower floors, and the occasional slamming outer hotel entrance door. While some bathrooms are described as spacious with good showers, others were found to be small, lacking a bidet, or having an awkward layout. Some older toiletries and a dated hairdryer were also mentioned.

Dining & Food Quality
The breakfast experience at the hotel receives widespread praise, often described as fresh, hot, and delightful. Guests appreciate the extensive buffet with a variety of options, including the ability to squeeze your own orange juice. While the coffee was occasionally noted as uninspiring by some, the overall quality and selection, including local pastries, contribute to a positive start to the day. Breakfast is typically served at the sister hotel located just around the corner. On rare occasions, guests were turned away from breakfast due to capacity issues, but the hotel was quick to offer excellent alternative suggestions, such as a local Pasticceria Pinelli for coffee and pastries.

Location & Accessibility
The hotel boasts an exceptional central location within the historic city walls, making it incredibly convenient for exploring. It is situated on a quiet street, yet just steps away from the Duomo, the train station, and the Piazza del San Martin, placing guests at the heart of Lucca's attractions. This strategic position also offers easy access to the Lucca Summer Festival and various shopping and dining options. While some guests initially found the hotel a bit challenging to locate without navigation, its prime spot near major landmarks and transportation hubs is a significant advantage. Parking is available, with paid options near the hotel and free alternatives just outside the city walls, typically a short walk away.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness and attentive service. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a pleasant stay, from offering restaurant recommendations and assisting with transfer arrangements to providing luggage storage after check-out. The check-in process is described as smooth, even for late arrivals, and staff are noted for their proactive communication. Many guests reported receiving thoughtful gestures like a room upgrade, further enhancing their experience. The team's dedication to guest satisfaction is a recurring theme, creating a welcoming and hospitable environment.

Additional Information
It is important for guests to note that the hotel operates in conjunction with a sister hotel nearby, with the main reception hours typically concluding at 8 PM, which is located at the sister property. Despite being a two-star establishment, guests consistently praise its exceptional value for money, often stating it feels like a higher-rated hotel. The property itself is housed in a charming historic building with a unique and vintage style decor, contributing to its distinct character. The hotel also demonstrates eco-friendly practices, utilizing electricity from renewable sources and offering local beehive honey at breakfast. Guests should be aware that towel changes are typically done upon request, and while the hotel is charming, some areas may involve stairs.