Colonial Inn Franklin

This hotel is widely recognized for its exceptional cleanliness and its welcoming pet-friendly policy, making it a standout choice for travelers seeking a well-maintained and accommodating stay. Its signature feature is its ability to offer a comfortable and clean environment at a good value, despite being an older property. This makes it particularly suitable for road trippers, pet owners, and budget-conscious travelers who prioritize a clean room and friendly service over luxury amenities. Families and motorcyclists also find it a convenient and suitable base. To ensure a smooth experience, guests are advised to confirm breakfast availability directly with the hotel, as this can vary, and to clarify any potential additional fees or deposits upon booking.

Facilities & Amenities
Guests appreciate the practical amenities available, including microwaves and refrigerators in the rooms, which add convenience for longer stays or storing snacks. While some reviews mention an empty pool or one not yet filled, indicating it may not always be operational, the property does offer outdoor spaces like rocking chairs and a fire pit for relaxation. Wi-Fi is generally available, though some guests reported occasional issues with connectivity or the TV channels. Laundry facilities are mentioned, though some found them limited or costly. The presence of ice machines is also noted as a helpful amenity.

Cleanliness & Room Comfort
Rooms are consistently praised for their cleanliness, with many guests describing them as immaculate and well-maintained, often noting fresh paint and updated flooring. The beds generally receive positive feedback for being comfortable and firm, contributing to a restful night's sleep for most. However, some guests found the mattresses too firm or noted issues like squeaky beds or feeling the frame. While bathrooms are typically clean, some are described as dated, and issues like slow-draining tubs or sensitive water temperature controls have been mentioned. Noise levels can vary, with some guests experiencing noise from neighbors or highway traffic, though many found their rooms quiet. Basic amenities like towels are provided, though some found them to be rough or small.

Dining & Food Quality
Feedback regarding dining options, particularly breakfast, is notably mixed. Many guests expressed disappointment, stating that breakfast was advertised but either not available, only offered seasonally, or was very minimal. When available, the continental breakfast typically includes basic items such as coffee, juice, cereal, bagels, and muffins. Some guests wished for earlier availability of coffee or for coffee makers to be present in the rooms. There is no mention of a full restaurant or in-room dining service, with the focus solely on the limited breakfast offerings.

Location & Accessibility
The hotel's location is frequently highlighted as a significant advantage, being described as central, convenient, and easy to find. It offers good accessibility to local attractions and is a practical stop for travelers passing through the area, especially those exploring the Great Smoky Mountains. Guests appreciate being able to park directly in front of their rooms, which is a common feature of older motels. While the parking lot is generally sufficient, some reviews noted it could be small or crowded, particularly with large utility trucks. The location is considered peaceful by many, despite its proximity to the highway.

Staff & Service
Many guests commend the staff for their friendly and helpful demeanor, often describing them as attentive and accommodating. The check-in process is frequently noted as quick and easy, and staff are often praised for their willingness to assist with requests, such as providing extra towels or addressing issues. However, a notable number of reviews indicate challenges with communication due to language barriers and some instances of perceived rudeness or unhelpfulness, particularly during check-in or when resolving issues. Housekeeping service is not daily unless specifically requested in advance, meaning guests may need to exchange their own towels and empty trash.

Additional Information
The hotel operates a pet-friendly policy, which is a significant draw for many guests, though an additional fee is typically applied for pets. Guests frequently report unexpected additional charges or deposits upon arrival, sometimes related to pet fees or general room deposits, which were not clearly communicated during booking. Some reviews mention strict policies regarding visitors or perceived lack of privacy from the owners. The property is noted for its security cameras and well-lit areas, contributing to a sense of safety. It is an older motel, and while many appreciate its well-maintained condition, some aspects like the lack of in-room coffee makers or dated bathroom fixtures reflect its age.