citizenM New York Times Square

This hotel offers a memorable stay, distinguished by its modern, high-tech design and an unbeatable central location that places guests at the heart of New York City's vibrant Times Square and Broadway theater district. Its unique concept and stylish communal areas make it an ideal fit for youthful travelers, couples seeking a dynamic urban experience, and solo adventurers who appreciate efficiency and comfort. Business travelers also find the functional rooms and accessible workspaces highly beneficial. Guests consistently praise the hotel's attentive staff and the overall comfortable atmosphere. To enhance your visit, be mindful of the room layout, as some find the bed positioning unconventional, and consider utilizing the hotel's integrated technology for a seamless experience.

Facilities & Amenities
The hotel features highly praised communal spaces, including a lobby that serves as a comfortable and inviting area for guests to relax, socialize, or work, often described as having a great vibe and stylish decor. A well-equipped, albeit small gym, is available for guests to maintain their fitness routines. A significant highlight is the rooftop bar, which offers stunning city views and is a popular spot for evening drinks, though some guests noted age restrictions for entry. Additionally, a lobby bar and canteen provide convenient access to beverages and light meals. Rooms are equipped with integrated iPad controls for managing lights, blinds, temperature, and entertainment, offering a modern and convenient experience. The hotel also provides free Wi-Fi and efficient elevators, though a few guests reported occasional noise or slowness.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as immaculate, spotless, and well-maintained. While the room size is frequently noted as small or compact, especially for two people, many guests find them highly functional and efficiently designed, making the most of the available space. The beds are widely praised for being exceptionally comfortable, often king-sized, ensuring a restful night's sleep. However, the bed layout, often positioned against a wall, can be challenging for couples, requiring one person to climb over the other. The showers receive high marks for being spacious, clean, and offering excellent water pressure. Most guests report quiet rooms despite the central location, though some experienced noise levels from elevators or neighboring rooms due to thin walls. Rooms are well-appointed with full-size toiletries and feature automatic blackout blinds for optimal light control.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback, described as great, delicious, and offering good value, with a varied buffet selection. Guests appreciate the inclusion of options such as gluten-free bread and dairy-free alternatives, along with fresh fruit. While the breakfast is generally well-regarded, some guests found it to be on the pricier side for basic items. The lobby bar and canteen serve as convenient spots for food and drinks throughout the day, with many praising the quality of the coffee, including lattes and cappuccinos. However, it's important to note that the hotel does not offer room service, which some guests found to be a drawback, requiring them to plan ahead for in-room dining needs.

Location & Accessibility
The hotel boasts an excellent central location, placing guests directly in the heart of the city's most vibrant areas. It is ideally situated within easy walking distance of major attractions such as Times Square, Broadway theaters, Rockefeller Center, Central Park, and various shopping and dining options in areas like Hell's Kitchen. The hotel's proximity to public transportation is a significant advantage, with subway stations located just steps away, providing convenient access to all parts of the city, including direct lines to and from the airport. While parking is available, guests note it can be expensive. Many guests, including solo female travelers, reported feeling safe and secure within the hotel and its immediate surroundings, despite the bustling urban environment.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go above and beyond to assist with requests and provide local recommendations. The check-in and check-out process is generally described as easy, quick, and efficient, often utilizing self-service kiosks with staff readily available for assistance. While most feedback on service is overwhelmingly positive, some guests experienced isolated instances of less helpful or curt interactions with specific staff members. Housekeeping operates on an opt-in basis, with rooms cleaned every three days unless more frequent service is requested, a policy some guests found unconventional but appreciated for its environmental benefits.

Additional Information
The hotel operates on a unique concept, with many guests noting the consistency across this particular hotel chain. A distinctive feature is the iPad control system in each room, allowing guests to manage various functions, though some reported occasional technical glitches. The hotel's cleaning policy involves room servicing every three days, with the option to request more frequent cleaning, and a portion of the savings is donated to charity. Guests should be aware of a 21+ age restriction for accessing the rooftop bar, which some families found disappointing. While rooms do not include a coffee maker or kettle, hot water and tea bags are readily available in the lobby. The hotel also provides an ironing station on the second floor for guest use.