Hotel Borgo Antico

The hotel is notably characterized by its location directly above a highly praised Italian restaurant, which many guests consider a significant highlight of their stay. This unique setup makes it an appealing choice for transit travelers seeking a convenient stopover, as well as budget-conscious guests looking for good value. While some reviews describe the accommodations as simple or showing signs of age, the overall impression often points to a functional and generally satisfactory experience, especially for those prioritizing a central location and excellent dining options. The hotel is also a good fit for couples or leisure travelers who appreciate easy access to local attractions and a vibrant culinary scene. To ensure a smooth arrival, guests should be aware that check-in typically begins later in the afternoon, and while the hotel does not offer private parking, public options are available nearby. Additionally, breakfast is not served on-site, but convenient alternatives are readily accessible.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite varied. Many rooms are described as simple and showing signs of age, with some guests noting worn furniture and a general need for updates. Specific issues include water stains on ceilings and warped bathroom doors. While some rooms are found to be spacious and fresh, others are reported to have a musty smell or be cold upon arrival, with some even experiencing water leaks from rain. The hotel does not have an elevator, meaning rooms on the upper floors are only accessible via narrow and steep stairs, which can be challenging for guests with heavy luggage or mobility concerns. In-room amenities typically include coffee, tea, and water, though the "minibar" is often just a single bottle of water. There is no air conditioning, which can make rooms warm, especially during warmer periods.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with a significant number of guests reporting concerning issues. Many reviews highlight instances of hair found in bathrooms, beds, and on couches, along with dirty drains, brown streaks on walls, and rusty or unclean showers. Mold was also frequently mentioned in bathrooms and on walls, and some rooms were described as generally dusty or having a pervasive musty odor. While some guests found their rooms to be clean and well-maintained, others noted worn mattresses, soft beds, and flat pillows, impacting sleep quality. Despite some newly tiled and spacious bathrooms, others were found to be dirty or in poor condition. Noise levels were generally not a major complaint, though one review mentioned restaurant ventilation outside a window. Overall, while some rooms were deemed acceptable, the recurring reports of cleanliness and maintenance issues suggest an inconsistent experience.

Dining & Food Quality
The hotel's on-site Italian restaurant consistently receives overwhelmingly positive feedback and is a major highlight for many guests. Reviewers frequently describe the food as "fantastic," "amazing," and "excellent," with specific praise for the pasta, bruschetta, and pizza sauce. While one guest found the pizza to be lacking in taste, this was an isolated comment amidst numerous commendations for the overall food quality and restaurant atmosphere. A key point to note is the absence of breakfast service directly at the hotel. However, guests frequently mention a convenient and highly-rated bakery located just across the street or nearby, offering a good and affordable alternative for morning meals. The restaurant staff, who often double as hotel personnel, also contribute to the positive dining experience with their friendly and attentive service.

Location & Accessibility
The hotel boasts a highly desirable central location within Burg, making it exceptionally convenient for guests to explore the town's attractions, shops, and restaurants on foot. Its proximity to the town center is a significant advantage, allowing for easy access to local amenities. However, parking is a frequently discussed topic with mixed feedback. The hotel does not offer private parking spaces, and guests are typically directed to use public parking areas nearby. While some reviews mention finding free public parking, many highlight that these spaces are often paid during the day, with fees applying between certain hours, though they may be free overnight. The presence of numerous one-way streets in the vicinity can also make navigating to the hotel by car somewhat challenging for first-time visitors.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests commending the friendly and accommodating nature of the team, particularly those working in the on-site restaurant who also manage hotel operations. Guests often experience a quick check-in process, and some were even able to access their rooms earlier than the standard time. However, there are instances where guests encountered stressed staff during check-in, leading to less helpful interactions, especially concerning parking information. The late check-in time (5 PM) and early check-out (10 AM) are also noted as inconvenient by some. Despite these occasional challenges, the overall sentiment points to a generally attentive service, with staff often going out of their way to assist guests, even providing remote support via SMS or phone for late arrivals.

Additional Information
Guests should be aware of several important details not covered elsewhere. The hotel's cancellation policy has been a point of concern for some, with reports of last-minute cancellations initiated by the hotel, which guests found unfair given stricter guest cancellation terms. The check-in process can be unconventional, sometimes requiring guests to retrieve keys from a safe based on SMS instructions, which some found unclear or impersonal. Regarding room security, some reviews noted issues with room doors not closing properly or being merely interior doors, and one instance mentioned a smoke detector being removed. A specific safety concern was raised about potential access to rooms via a fire escape through a window. Furthermore, Wi-Fi connectivity was reported to be inconsistent, particularly on upper floors, and the availability of certain TV channels was limited.