Blue Lagoon Resort

The expansive resort, characterized by its numerous swimming pools and a comprehensive water park, stands out as a vibrant destination, offering a wide array of activities and amenities across its vast grounds. Its convenient golf cart service ensures easy navigation for guests. This makes it an ideal choice for families seeking an all-inclusive experience with plenty of entertainment for children of all ages, as well as couples looking for a lively and value-for-money getaway. Guests consistently highlight the friendly staff and the overall cleanliness of the property. To enhance your stay, consider requesting a mattress topper for improved bed comfort, and be prepared for the resort's considerable size, making good use of the available transport.

Facilities & Amenities
The resort boasts an impressive number of swimming pools, including a large main pool, several children's pools with pirate ships and slides, and dedicated adults-only pools for a quieter experience. A highlight is the extensive water park, featuring various slides for all ages and a lazy river. Guests also have access to a spa with an indoor pool, though some found the water in outdoor pools to be freezing. The convenient golf cart service is widely appreciated for transporting guests across the sprawling complex. Other amenities include a fitness center, luggage storage facilities, and weighing scales at reception. Wi-Fi is generally available, and guests can rent bicycles and scooters nearby.

Cleanliness & Room Comfort
Rooms are generally described as clean and well-maintained, with daily cleaning and fresh towels provided. Most guests found the beds comfortable, though some noted issues with two single beds pushed together and suggested requesting a mattress topper. While some rooms are spacious, many guests found them to be small and cramped, with a significant lack of storage space, often necessitating living out of a suitcase due to the absence of drawers. The bathrooms are functional, with walk-in showers in some, but the unusual placement of the sink in the room rather than the bathroom was a common point of contention. Noise from roosters crowing early in the morning, entertainment in the evenings, and cleaning staff can be disruptive, and some guests reported issues with dated appearance, ants, or even cockroaches.

Dining & Food Quality
Most guests found the buffet offerings to be plentiful, though many noted a lack of variety and repetitive dishes, with the same options often served for both lunch and dinner. The food temperature was a frequent complaint, often being lukewarm. While the breakfast offered a good variety, the quality of main dishes was often described as bland or processed. The desserts were generally considered industrial and lacking in taste. The crepe station was a popular highlight, and the snack bar at the water park received positive feedback for its simple yet satisfying options like burgers and hot dogs. Among the à la carte restaurants, the Chinese restaurant was often praised for its flavor, while the Italian and Greek restaurants received mixed reviews, with some finding them to be similar to the main buffet. Drinks were frequently criticized for being watered down, overly sugary, or made with low-quality local alcohol.

Location & Accessibility
The resort's location is generally considered convenient, being just a two-minute walk to the beach and a short distance to Kos town. A bus stop located two minutes from the hotel entrance provides easy access to the town center, typically a 5-10 minute journey. Guests also found it feasible to walk to Kos town, taking approximately 35-45 minutes. Nearby, a local supermarket offers a wider range of products at more reasonable prices than the on-site shop. While the beach is easily accessible, many guests noted it can be a sun trap and found the entry into the sea challenging due to stones and seaweed, recommending water shoes. A significant point of dissatisfaction was the requirement to pay for sunbeds on the beach, which many felt should be included in an all-inclusive package.

Staff & Service
The staff at the resort consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted the dedication of the housekeeping team, who ensure rooms are spotlessly clean daily. The golf buggy drivers are frequently commended for their efficiency and willingness to transport guests across the large property, even late at night. The entertainment team is widely lauded for their high energy, enthusiasm, and the quality of their evening shows, which are considered a major highlight. While most interactions with staff were positive, some guests reported less helpful or even rude experiences with reception staff, particularly regarding issues like room key malfunctions or specific requests.

Additional Information
Guests should be aware of an additional tourist tax or destination fee payable upon arrival, which some found to be unexpectedly high. The resort has a notable presence of cats roaming the grounds, which are generally well-cared for, and some guests enjoyed interacting with them. However, the presence of chickens and roosters can lead to early morning noise, potentially disturbing sleep. An extra charge is applied for the safe in the room and a significant deposit is required for mini golf clubs. Feedback on TUI representatives was mixed, with some finding them unhelpful or primarily focused on selling excursions. The resort's large size means that some areas, particularly those near the main entertainment venue or wedding facilities, can experience noise until late hours.