Best Western Plus Royal Suites

This hotel is highly regarded for its central location, being just a short walk from the main train station and city center, making it an ideal base for exploring. Guests frequently highlight the spacious rooms and suites, which are often described as modern and well-appointed. The friendly and attentive staff consistently receive praise for their welcoming demeanor and helpfulness. While the breakfast is generally well-received for its variety, some guests note the presence of tram noise for street-facing rooms and the absence of air conditioning, which can impact comfort, especially during warmer months. The hotel is particularly well-suited for sightseers and business travelers due to its accessibility, and its large rooms make it a good fit for families and couples seeking a comfortable stay. To ensure a quieter experience, it is advisable to request a room facing the inner courtyard.

Facilities & Amenities
The hotel offers various facilities that enhance the guest experience. While Wi-Fi is available, some guests reported it to be unstable or slow, requiring frequent re-connection. An underground parking garage is provided for convenience, though it comes at an additional cost and some guests experienced difficulties with access or availability, including for EV charging. The hotel features a sauna and wellness area, which guests appreciate for relaxation, but it's important to note that access often incurs an extra fee and may have limited operating hours. The minibar in rooms is typically well-stocked, though items are expensive, and some guests found it was not consistently refilled. The hotel has an elevator, but a few reviews mentioned it being occasionally blocked by cleaning staff.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms, often describing them as spotless and well-maintained. The spacious rooms and suites are a significant highlight, frequently featuring separate living areas, ample storage, and sometimes even a balcony. The comfortable beds generally ensure a restful night's sleep, though some guests found the sofa beds to be less comfortable or squeaky, and a few mentioned pillows were too soft. Large bathrooms are a common feature, often equipped with both a shower and a bathtub. However, a recurring concern is the tram noise from the street, which can be quite loud, especially in rooms facing the main road, even with windows closed. The lack of air conditioning means windows often need to be opened in warmer weather, exacerbating the noise issue. Some minor issues like poor TV reception or small maintenance needs were occasionally noted.

Dining & Food Quality
The breakfast at the hotel receives widespread positive feedback for its variety and food quality. Guests appreciate the extensive buffet, which includes a wide selection of hot and cold dishes, fresh fruit, yogurt, pastries, and various egg preparations. Many found it to be a satisfying start to the day. However, feedback on coffee quality is mixed, with some guests finding it diluted or not to their taste, and others mentioning long wait times for service. While the breakfast is a strong point, the hotel's bar receives varied reviews, with some guests experiencing good service and others noting limited drink options or less attentive staff. There is generally no full-service restaurant for dinner, prompting guests to dine elsewhere.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within a very short walk (typically 2-5 minutes) of the main train station. This proximity makes it incredibly convenient for arrivals and departures, as well as for utilizing public transport like trams and buses to explore the city. The city center, Old Town, and various shopping areas are all easily accessible on foot, allowing guests to reach most tourist attractions within minutes. While the location is excellent for exploring, the availability of underground parking garage is a plus for those arriving by car, although it is noted as being expensive and sometimes challenging to locate the entrance.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness and attentive service. Many guests highlight the warm welcome upon arrival, often including a complimentary drink such as Prosecco or juice, which sets a positive tone for the stay. The check-in and check-out processes are generally described as quick and efficient. Guests appreciate the staff's helpfulness in accommodating requests, from early check-ins to providing local recommendations. Housekeeping is also frequently commended for maintaining high standards of cleanliness in the rooms. Overall, the staff's dedication to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that while the hotel offers a baby crib for families, it often comes with a significant extra charge, which some guests found to be unexpectedly high. A notable feature is the absence of air conditioning throughout the hotel, which can lead to rooms becoming uncomfortably warm, particularly during summer months. However, the hotel does provide fans in rooms to mitigate this. Many guests appreciate the thoughtful welcome drink upon arrival and the personalized cards with chocolates found in their rooms. While EV charging is available in the underground garage, some guests reported issues with its availability or activation. The hotel's sauna access is not included in the room rate and requires an additional fee.