Best Western Freeport Inn

The hotel offers a memorable stay, particularly noted for its recent renovations and welcoming pet-friendly policy, making it an appealing choice for a diverse range of travelers. Guests frequently highlight the friendly staff, the overall cleanliness of the premises, and the comfortable beds as key positives. Its convenient location also makes it a good fit for pet owners seeking accommodating lodging, budget-conscious travelers looking for value, business travelers needing a comfortable base, and those exploring coastal Maine or the Portland area. To enhance your experience, consider requesting a room on a higher floor to potentially mitigate noise from above, and be aware that the hotel operates across multiple buildings, with check-in located separately.

Facilities & Amenities
Most guests appreciate the convenience of in-room amenities such as the mini fridge and coffee maker, though some report issues with loud operation or non-functionality. The Wi-Fi generally performs well, ensuring guests can stay connected. However, a significant and frequently mentioned concern is the swimming pool often being closed or out of service, which disappoints many who booked with the expectation of using it. The hotel's unique layout, with a separate check-in building and rooms spread across two distinct structures, can be confusing upon arrival. Additionally, the absence of an elevator in some buildings poses a challenge for guests with mobility issues or heavy luggage. The ice machines are also frequently reported as broken, and some guests note a general lack of vending machines. While parking is available, it can be tight, especially in upper lots, and some areas are poorly lit. Key cards also frequently malfunction, requiring trips to the front desk.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the rooms as clean, updated, and spacious, highlighting comfortable beds with quality linens and a generally quiet atmosphere. Some rooms are described as having a sleek, modern design, and the presence of a mini fridge with freezer and a coffee maker is appreciated. However, a significant number of reviews report issues with cleanliness, including dust, cobwebs, stained curtains, and even bugs or dog hairs in beds. Some rooms are noted for unpleasant odors, such as mustiness or a "basementy" smell. Bathroom conditions also vary, with some being praised as pristine and newly renovated, while others are described as dated, needing repairs, or being outright dirty with mold or ants. Noise is a common complaint, particularly from upstairs guests, loud mini fridges, or thin walls, though some rooms are found to be quiet.

Dining & Food Quality
The hotel does not offer a complimentary breakfast, which is a point of disappointment for some guests. Instead, there is a cafe located conveniently next door or on the property, which many guests highly recommend for its good food and friendly service, though some find it to be an expensive option without a guest discount. The availability of a coffee maker in the room is appreciated by those who prefer to make their own morning beverage. While there is no on-site restaurant within the hotel itself, guests mention a diner or pizza restaurant within walking distance or a short drive, providing additional dining options. Overall, the feedback suggests that while breakfast is not included, accessible and well-regarded dining options are available very close by.

Location & Accessibility
The hotel's location receives mixed but generally positive feedback, with many guests finding it convenient for exploring Freeport and its outlets, as well as being a short drive to Portland. Its proximity to the highway offers easy access for travelers. However, the hotel's layout, consisting of two separate buildings, can be confusing for new arrivals, especially at night, as the second building is located a quarter-mile down a potentially dark road. Some guests find the immediate surroundings to be somewhat isolated, requiring a drive to reach most dining and shopping options beyond the adjacent cafe. While some rooms are noted for being quiet despite being near the highway, others report road noise. Parking is available, though some areas can be tight or poorly lit, and the separate check-in building adds to the initial navigational challenge.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and accommodating. Many guests highlight their positive interactions with front desk agents, describing them as welcoming and responsive, even during late check-ins or when resolving issues. However, feedback on the check-in process itself is mixed; while some experience quick and easy arrivals, others report slow service, confusion regarding reservations, or even rude encounters. Housekeeping also garners varied comments; some guests commend their diligence, while others report rooms not being cleaned, early morning noise, or issues with amenities not being replenished. There are also concerning reports of difficulties in resolving significant issues, such as billing discrepancies or room-related problems, with some guests feeling their concerns were not adequately addressed or that staff were unhelpful in these situations.

Additional Information
The hotel has undergone recent renovations and is operating under new management, which many guests believe has significantly improved the property's quality and cleanliness. A notable feature is its pet-friendly policy, making it a suitable choice for travelers with animals, though some guests note issues with pet waste not being properly managed in outdoor areas. The hotel's unique structure, comprising two separate buildings with the main lobby in a third, distinct location, can be confusing upon arrival. Guests should be aware that there is generally no elevator access to upper floors in some buildings, which might be a consideration for those with mobility challenges or heavy luggage. While the hotel does not offer complimentary breakfast, a highly-rated cafe is conveniently located nearby. Some isolated reports mention minor pest concerns or billing discrepancies, but these are not widespread.