Hotel Best Tritón

The hotel offers a striking blend of modern design and extensive recent renovation, making it a visually appealing destination. Its signature feature is its direct beach access, providing guests with immediate proximity to the sea and promenade. The property is celebrated for its spacious rooms, modern decor, and a variety of multiple pools that cater to different preferences. This hotel is particularly well-suited for families, thanks to its dedicated kids' clubs, children's pools, and varied animation programs. Couples can enjoy romantic sea views and the exclusive Sky Bar, while sightseers and business travelers benefit from its excellent location near the marina and other attractions. To enhance your stay, guests recommend arriving early for breakfast to avoid peak-hour queues and considering a premium room for access to additional amenities and the Sky Bar.

Facilities & Amenities
The hotel boasts an impressive array of facilities and amenities designed for diverse guest needs. Guests can enjoy several outdoor pools, including a kids' splash pool complete with a pirate ship, alongside a covered indoor pool for cooler days. Ample sunbeds and various lounging areas are available throughout the property, providing plenty of space for relaxation. A well-equipped fitness center and a comprehensive spa offer opportunities for wellness, though some guests note an additional charge for spa access. The Sky Bar provides stunning views, but its access can be restricted to premium guests during certain hours. An arcade and game room are popular, especially with younger visitors. While free Wi-Fi is available, some guests experienced issues with elevators being small, slow, or occasionally out of order, making navigation challenging in such a large property. Issues with unclean pool toilets and a lack of ice cream at the pool bar were also mentioned.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, highlighting spacious rooms with modern interiors and comfortable beds that ensure a restful sleep. Many rooms offer appealing sea views, enhancing the overall experience. The showers are often described as powerful, and ample wardrobe space is appreciated. However, some guests reported significant issues with noise between rooms and from external sources like street noise or air conditioning units. While many reviews praise the overall cleanliness, others noted inconsistencies, including uncleaned bathrooms, dirty floors, and bed linen that was not changed regularly. Some rooms presented unfinished details from the recent renovation, such as exposed wires or unsealed areas, and some guests experienced problems with air conditioning not working or doors not closing properly. Kettles are provided in rooms, but coffee and tea supplies are often absent.

Dining & Food Quality
The hotel's dining experience offers a great choice of food with a varied selection for breakfast, lunch, and dinner. Guests particularly enjoy the omelets cooked to order and the availability of fresh fish and meat options. The pizzas are also frequently praised, and the natural orange juice at breakfast is a highlight, often accompanied by free cava. However, the main dining restaurant is described as very large and noisy, often leading to a chaotic atmosphere during peak hours. Many guests reported that the food, despite its variety, was frequently lukewarm or cold, and some found it to be tasteless or undercooked. Queues for food and drinks can be long, and some guests noted a repetitive menu over longer stays. Additionally, drinks, including water, are not included with lunch or dinner, incurring an extra cost.

Location & Accessibility
The hotel's location is consistently praised as excellent, offering direct access to the promenade and beach, making it incredibly convenient for seaside activities. It is just a short walk to Puerto Marina, providing easy access to a wide array of shops, restaurants, and bars. The presence of a bus stop outside the hotel and proximity to a light rail station ensure convenient public transport options for exploring the wider area and reaching the airport. While the location is ideal for most, guests with mobility issues should be aware that the hotel's vast size can entail long walks within the property, and the path back from the beach can be steep. Parking is available on-site, but it is noted to be expensive and sometimes limited.

Staff & Service
The hotel staff generally receives high praise for being friendly, helpful, and attentive, contributing positively to the guest experience. Many guests highlighted the quick check-in process and the staff's willingness to be accommodating and efficient. The team is often described as polite and hard-working, particularly in the restaurants and bars, and many appreciate their positive interactions with children. However, a notable number of reviews mention instances of rude reception staff who were perceived as unhelpful or dismissive of concerns. Some guests experienced long waits for service at bars due to understaffing, and there were reports of housekeeping inconsistencies, such as rooms not being cleaned or amenities not being replenished. Overall, while many staff members are commended, there is mixed feedback regarding the consistency of service, particularly at the front desk.

Additional Information
Guests should be aware that despite its recent refurbishment, the hotel still has some unfinished areas and ongoing maintenance work, which occasionally led to minor disruptions or visible construction elements. The hotel's considerable size means it can be hard to navigate initially, with some guests noting a lack of clear signage and a complicated layout involving multiple elevators. A recurring issue is the practice of guests reserving sunbeds with towels early in the morning, leading to frustration for others. For those with mobility issues, the hotel's extensive layout and reliance on multiple elevators can pose challenges. Some guests also reported concerns about faulty door locks and the hotel's handling of security incidents. Additionally, while kettles are provided in rooms, cups and coffee/tea supplies are often not included.