Banyan Tree Krabi

The hotel offers a truly luxurious and tranquil escape, with its stunning views and impeccably maintained grounds creating a paradise-like setting. Its most defining feature, however, is the consistently praised attentive and exceptional staff who go above and beyond to ensure a perfect stay, often anticipating needs and celebrating special moments. This makes it an ideal destination for couples seeking a romantic getaway or celebrating special occasions like honeymoons and anniversaries, as well as families looking for a relaxing and accommodating environment that caters well to children. Guests seeking a high-end, peaceful retreat will find this hotel an excellent fit. To enhance your experience, consider utilizing the convenient buggy service available via WhatsApp for easy navigation around the expansive property, and take advantage of the free transportation offered to nearby towns for exploration.

Facilities & Amenities
Guests highly recommend taking advantage of the hotel's Spa, describing treatments like facials and hydro-pool therapies as definitely worth a visit for a pampering experience. The resort features several pools, including a dedicated kids pool that is well-received by families, though some guests initially noted a need for better cleaning and maintenance, which was promptly addressed by the hotel. A significant highlight is the private beach, offering a quiet and uncrowded space for relaxation. For active guests, paddle boarding and kayaks are available for free, providing enjoyable water activities. The resort also offers a convenient buggy service via WhatsApp, ensuring easy movement around the property, and provides free transportation to nearby towns during daytime hours, enhancing accessibility.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the hotel, noting that the property is very well-maintained and always spotless, from the lush grounds to the individual rooms. The rooms themselves are described as stunning, beautiful, and spacious, offering a luxurious and comfortable stay with ample room to relax. Many accommodations provide gorgeous ocean views, significantly enhancing the overall experience and creating a serene atmosphere. Guests appreciate the comfortable beds and the meticulous attention to detail from the housekeeping staff, who are noted for their thoroughness and high standards. A special touch that delights many guests is the staff's initiative to decorate rooms for special occasions like anniversaries or birthdays, adding a personalized and memorable element to their stay.

Dining & Food Quality
The breakfast experience receives overwhelming praise, frequently described as sensational, fantastic, and among the best guests have encountered in luxury hotels. It offers a comprehensive selection, including gluten-free items, a unique coconut station, and a DIY mimosa station, along with ice cream for children. While the "birds nest" food was mentioned as a minor letdown by one guest, the overall breakfast variety and quality are exceptional. The hotel's restaurants, including Saffron, are highly recommended for both sunset meals and dinner, with guests consistently finding the food quality to be excellent and top-notch. The bar also offers a fantastic happy hour with quality food available, and the hotel is highly accommodating for guests with dietary preferences, such as vegans, ensuring choice and variation.

Location & Accessibility
The hotel is situated in a secluded and tranquil location, offering a peaceful retreat away from the crowds. While this means it is a bit far from Ao Nang town and other markets, making it challenging to order outside food, guests generally view this as a positive for a relaxing stay. The resort compensates for its isolation by providing excellent on-site transportation options, including a convenient buggy service for navigating the property and free transportation to Ao Nang during daytime hours. Guests also appreciate the availability of boat trips directly from the resort beach to explore nearby islands like Hong Island, and the option for a walk to a national park for nature trails. Overall, despite its distance from urban centers, the hotel ensures guests can still access attractions and enjoy their surroundings.

Staff & Service
The staff at the hotel consistently receive the highest praise, described as attentive, exceptional, friendly, helpful, and going "above and beyond" to ensure a perfect stay. Guests highlight their professionalism, kindness, and genuine sincerity, noting that the staff truly make the entire experience magnificent. The service is frequently called "next level" and "excellent," with staff anticipating needs and providing personalized touches. Specific examples include decorating rooms and celebrating birthdays with cakes and songs, demonstrating remarkable family-friendly service and attention to detail. The housekeeping staff is also commended for their thoroughness and high standards, contributing to the overall cleanliness and comfort. Even when minor issues arose, the staff were quick to address them, reinforcing their commitment to guest satisfaction.

Additional Information
The hotel demonstrates a strong commitment to environmental responsibility, notably by not using any single-use plastics and actively promoting locally bottled water in its restaurants, which guests highly appreciate as a refreshing and eco-conscious approach. Another positive aspect highlighted is the transparent pricing in the restaurants, where quoted prices consistently include tax and service, avoiding any hidden fees that can often be found in other upscale establishments. However, some guests have expressed significant dissatisfaction with the hotel's cancellation policy, finding it inflexible and difficult to modify bookings even with valid reasons, which has led to frustration for a few. Despite this specific concern, the overall sentiment from guests who completed their stays remains overwhelmingly positive, emphasizing the hotel's quality and service.