Hotel Aurora Plava Laguna

This hotel is highly regarded for its exceptional seafront location, offering direct access to the beach and stunning views. Its comprehensive all-inclusive offering is a signature feature, providing guests with a worry-free stay that includes abundant food, drinks, and various activities. The hotel is particularly well-suited for families with children, who appreciate the dedicated animation team, kids' pools, and playground, ensuring a fun-filled vacation. Couples also find it appealing for a relaxing getaway with evening entertainment. For sports enthusiasts, the availability of bikes and proximity to Umag for cycling are significant advantages. To maximize your experience, guests recommend arriving early to secure sunbeds and being mindful of potential noise from neighboring rooms due to the hotel's design.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and enjoyment. Guests can enjoy the outdoor swimming pool, which includes a dedicated area for children, conveniently located near the beach. While there is no indoor pool, the outdoor options are well-utilized. Free Wi-Fi is available throughout the property, though some guests noted it could be slow in certain areas. Parking is readily available and spacious, incurring a small daily fee. For convenience, a small shop is located on-site, offering essentials and souvenirs. The hotel also provides bikes for guest use, and ample sunbeds and umbrellas are available, though they are often reserved early in the morning. The lobby is described as cool and features comfortable seating areas, while a playground and an aquapark in the sea cater to younger guests.

Cleanliness & Room Comfort
Guests generally find the cleanliness of the rooms and the hotel to be satisfactory, with housekeeping maintaining a tidy environment. However, the room condition is frequently described as dated or in need of renovation, reflecting the hotel's older age. While some guests found the beds comfortable, others reported them as being too firm or noted issues with single mattresses for couples. A significant recurring concern is the noise levels within the rooms due to thin walls, allowing sounds from neighbors, slamming doors, and even early morning delivery services or heat pump systems to be heard. Bathrooms are often described as small and could benefit from modernization, with some reports of ventilation issues or lack of hot water. The air conditioning system received mixed feedback, with some units having broken temperature dials or being insufficient, and a central system breakdown was noted by some. Despite these issues, many rooms offer spacious layouts and pleasant balconies.

Dining & Food Quality
The food quality at the hotel is generally praised as good, varied, and abundant, with many guests finding it excellent and tasty. The buffet offers a wide variety of dishes, with new options introduced daily, ensuring something for every palate, though some guests noted a degree of repetitiveness in the main courses. Breakfast is particularly highlighted for its extensive choice and fresh fruits. The all-inclusive food concept extends to mid-morning and mid-afternoon snacks, ice cream, and fruit available throughout the day. While the selection of soft drinks is vast, some guests found them too sweet or generic, and cocktails were often described as watery or machine-made. The restaurant itself is large and can feel like a canteen during peak hours, but it boasts a pleasant terrace overlooking the sea. The staff in the restaurant are mostly professional and attentive, contributing to a high level of service. Gluten-free options are also available.

Location & Accessibility
The hotel's seafront location is consistently highlighted as a major advantage, offering direct beach access just steps away. The beach itself is primarily concrete, but there are also mentions of a small sandy area, providing easy entry into the water. The surrounding environment is characterized by a beautiful pine forest, offering a tranquil setting and ample shade. The hotel is conveniently located near Umag, approximately 4 kilometers away, which is easily accessible via a tourist train that stops directly at the hotel. This makes exploring the city straightforward for guests. For those arriving by car, a large and accessible parking area is available on-site, though a small daily fee applies. The overall accessibility and picturesque setting contribute significantly to the positive guest experience.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their attentive service across various departments. The housekeeping team is noted for maintaining clean rooms and being responsive to guest requests, such as addressing initial cleanliness concerns. The animation team is particularly highlighted for their engaging and joyful activities, making the stay enjoyable for children and families. Reception staff are described as excellent and accommodating, providing a smooth experience. While most interactions are positive, some guests noted that certain staff members appeared overworked or had serious expressions. The availability of towel service is appreciated, and the hotel has a good record of returning lost items, further demonstrating their commitment to guest satisfaction.

Additional Information
The comprehensive all-inclusive concept is a key feature, providing extensive food and beverage options, though some guests expressed concerns about non-guests utilizing the facilities and the prevalent use of plastic cups. The hotel has a smoking policy that allows smoking in certain areas, which some non-smokers found inconvenient. A common issue noted by guests is the early morning sunbed reservation by towels, making it challenging to find available spots later in the day. The hotel's age and partial renovation are apparent in some areas, with older fixtures and occasional electricity issues related to solar panels, which can lead to low lighting or blown fuses if multiple appliances are used. The evening entertainment includes live music and shows, particularly appealing to families. Bike rental is available, offering a convenient way to explore the surroundings.