Atermono Boutique Resort & Spa

This modern and stylish hotel offers a memorable retreat, distinguished by its infinity pool with stunning sea views and direct access to a beautiful beach. Its chic design and calming atmosphere make it an ideal choice for couples seeking a relaxing getaway, while its accommodating nature also suits families with young children. Guests consistently highlight the exceptional staff, the hotel's pristine cleanliness, and the comfortable accommodations. To enhance your stay, consider exploring the diverse dining options in the nearby town, and be aware that some rooms may experience challenges with the air conditioning, so it's advisable to check upon arrival.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for relaxation and enjoyment. The main infinity pool on the rooftop is a popular highlight, offering breathtaking views and comfortable sunbeds for lounging. Guests also appreciate the direct access to the beach, where the hotel provides its own complimentary sunbeds. For wellness, there is a well-equipped gym and a spa offering professional treatments, though some guests noted that the sauna and Hammam were occasionally out of order, and the indoor pool was not consistently heated. A unique feature is the outdoor cinema, which provides an enjoyable evening activity. While Wi-Fi is generally reliable, some guests found the availability of pool and beach towels to be inconsistent, and the quality of the towels themselves was sometimes noted as thin.

Cleanliness & Room Comfort
Rooms are generally described as modern, spotless, and beautifully decorated, contributing to a luxurious feel. Guests frequently praise the comfortable beds and high-quality linens, ensuring a restful sleep. However, a significant and recurring concern for many guests, particularly in swim-up or split-level suites, is the air conditioning, which often struggles to adequately cool the room, especially during warmer periods. Some guests also reported issues with bathroom drainage, leading to water overflow, and a lack of sufficient storage space or full-length mirrors in certain room types. While daily cleaning is provided, a few reviews mentioned inconsistencies in the thoroughness of housekeeping.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its excellent variety and freshness, featuring a wide selection of hot and cold dishes, sweet and savory options, and a popular omelette station. Guests particularly enjoy the freshly squeezed orange juice and good quality coffee, though some noted occasional delays in coffee service or that hot food items were not always kept warm enough. The hotel's rooftop restaurant offers high-quality, delicious cuisine, with many guests recommending it for dinner and lunch, highlighting the well-prepared dishes and cocktails. The bar staff are also commended for their friendly service and excellent drink preparation.

Location & Accessibility
The hotel enjoys a favorable location just a short distance from a beautiful beach, often described as being within 100 meters. It is situated in a quieter area, yet within easy walking distance of various local restaurants, cafes, and shops. For those wishing to explore further, the vibrant Rethymno Old Town is easily accessible by a short taxi ride or bus journey, typically taking around 10-20 minutes. While the immediate surroundings offer convenience, some guests noted the presence of a public pool area between the hotel and the beach, and views of a less maintained parking lot from some rooms. Underground parking is available, though a few guests found it challenging to navigate.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight their willingness to go above and beyond to ensure a comfortable and enjoyable stay, from the warm welcome at check-in to providing helpful local recommendations and assisting with various requests. The breakfast staff, including the omelette cook and coffee servers, are particularly commended for their cheerful demeanor and efficient service. While most experiences are highly positive, some guests noted occasional inconsistencies in service speed or organization, particularly at the pool bar, and a few reported less accommodating responses when addressing specific complaints.

Additional Information
While the hotel aims for a luxurious experience, some guests felt certain aspects did not fully align with a 5-star standard, citing issues like the quality of towels and a strict policy regarding their exchange. A significant concern for a few guests was the hotel's overbooking policy, which resulted in them being relocated to another property upon arrival. The design of the lobby, featuring floor-to-ceiling glass walls without clear markings, was noted as a potential safety hazard by one guest. Furthermore, some guests observed a lack of air conditioning in the reception area and a need for more consistent maintenance in communal areas, suggesting that the hotel's facilities, opened in 2019, could benefit from further investment.