Albergo Palazzo Decumani

This hotel, housed within a charming old palace in the very heart of historic Naples, stands out for its unique blend of traditional ambiance and surprising tranquility, offering a quiet retreat amidst the city's vibrant energy. Its signature feature is its exceptional central location, making it an ideal base for sightseers, friends traveling together, and solo travelers seeking an immersive city break. Guests consistently commend the hotel's impressive cleanliness, the helpfulness of its staff, and the quality of its breakfast offerings. While rooms are generally spacious, feedback on bed comfort is mixed. To enhance your stay, consider requesting a kettle for your room, as these are not standard but can be provided, and be aware of the steps leading to the reception area, which can be challenging with heavy luggage.

Facilities & Amenities
The hotel provides several key amenities, though some come with caveats. An elevator is available, which is appreciated, but some guests noted it can be slow or small, with one specific concern raised about its doors closing too quickly. Wi-Fi connectivity receives mixed reviews; while generally available, some guests experienced patchy service or complete disconnections, particularly in the breakfast area, though reception staff were often able to assist with issues. A bar area exists, but it is not consistently staffed, requiring guests to request service from reception. In-room safes and minibars with fridges are provided, adding convenience, though some found minibar prices high. Guests also suggested increasing the number of electrical sockets in rooms, especially near beds, and noted the absence of any outside area like a terrace or atrium for relaxation.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's cleanliness, describing rooms as spotless, well-maintained, and tidy. Room spaciousness is generally highlighted as a positive, with many enjoying large and comfortable accommodations, though a few found their rooms to be on the smaller side. Feedback on bed comfort is varied; while some found beds very comfortable, a significant number reported them and the pillows to be firm or hard, with some mattresses noted as needing replacement. Despite the central location, rooms are generally quiet, though noise can be an issue if windows are opened, especially due to persistent problems with the air conditioning. Many guests reported the AC was either not working effectively, centrally controlled, or not switched on until later in the year, leading to hot rooms. The bathrooms are typically spacious and well-appointed, often including bathrobes and toiletries, though minor issues like slippery or leaky showers were occasionally mentioned. A recurring point of feedback is the notable absence of in-room coffee/tea making facilities and complimentary water.

Dining & Food Quality
The breakfast service receives widespread acclaim, consistently described as excellent, plentiful, and varied. Guests appreciate the wide assortment of choices, including fresh foods, bakery goods, pastries, and cooked items like eggs, sausages, and bacon. The coffee served at breakfast is particularly highlighted as delicious and of superior quality, complemented by attentive and efficient staff in the breakfast room. However, some guests found the official 8 AM start time for breakfast to be too late for early tours or travel plans, though staff were sometimes willing to open earlier upon request. A few guests also expressed a desire for more variety in fruit and vegetable options. Beyond breakfast, the hotel does not offer a restaurant for lunch or dinner, nor does it provide room service, meaning guests need to seek dining options outside the premises.

Location & Accessibility
The hotel's central location in the heart of historic Naples is a major draw, consistently praised by guests. It offers exceptional accessibility to numerous popular attractions, shops, and restaurants, all within easy walking distance. Guests appreciate being close to key areas like Spaccanapoli and Via Tribunali, as well as the Duomo metro stop, providing convenient access to the railway, museums, and other parts of the city. While the immediate surroundings are generally quiet, some guests noted the area directly outside the hotel can appear dirty or have rough sleepers, and there are no immediate bars or restaurants right on the square. For those arriving by car, it's important to note that vehicles cannot access the hotel directly, requiring guests to lug luggage for a block or so.

Staff & Service
The hotel's staff consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond, offering valuable travel tips, providing recommendations for local eateries, and assisting with arrangements for tickets to events. The reception staff are particularly commended for their warm welcome and accommodating nature, quickly addressing guest requests such as providing kettles for rooms or troubleshooting Wi-Fi issues. While some guests noted a lack of dedicated luggage assistance upon arrival due to the steps leading to reception, others reported that staff were readily available to help carry bags. Overall, the team's commitment to providing excellent and personalized service significantly contributes to a positive guest experience.

Additional Information
This hotel maintains a traditional ambiance, housed within an old building that many guests describe as charming and more akin to a large bed and breakfast than a modern, faceless hotel. A specific concern raised by some guests pertains to the elevator's safety, with reports of doors closing very quickly, posing a potential hazard. Guests should also be aware of the hotel's deposit policy, where the initial deposit is not deducted from the final bill but is refunded separately, a process that some found took an extended period. Furthermore, the hotel does not offer any outside space such as a rooftop terrace or central atrium, which some travelers might miss for relaxation. A minor suggestion from guests was the provision of "do not disturb" signs for room doors.