Grand Hotel Excelsior Vittoria

The hotel offers an incomparable atmosphere of harmony and beauty, making it a truly amazing and dreamy property. Its signature features are the lush, meticulously maintained gardens that provide an oasis of tranquility, and its breathtaking cliff-edge location offering unparalleled views of the Bay of Naples and Mount Vesuvius. Guests consistently praise the hotel's historic charm, old-world luxury, and the exceptional service provided by the staff. The spacious and impeccably designed rooms further enhance the experience, making it ideal for couples seeking a romantic getaway, families looking for comfortable and child-friendly accommodations, and luxury travelers desiring an exquisite, high-end experience. Sightseers also find it perfect due to its central yet quiet location. To enhance your stay, utilize the direct elevator to the pier for convenient access to boat tours, and explore the extensive gardens for moments of serene escape.

Facilities & Amenities
Guests consistently praise the hotel's impressive array of facilities that enhance their stay. The beautiful and large swimming pool area is a highlight, offering a relaxing environment for unwinding. The hotel is renowned for its lush, extensive gardens, filled with lemon and orange trees, providing a tranquil and picturesque setting for guests to explore. For convenience, the hotel offers free Wi-Fi throughout the property, ensuring guests remain connected. A unique and highly appreciated feature is the direct elevator that transports guests from the hotel grounds down to the Sorrento pier, facilitating easy access to boat tours and the marina. The elegant bar and lounge areas, particularly the terrace, are popular for enjoying drinks with commanding views. Valet parking is also available, adding to the seamless arrival experience. While most amenities are highly rated, some guests noted the absence of kettles in the rooms.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its impeccable cleanliness and the overall comfort of its accommodations. Rooms are consistently described as spacious and elegantly designed, often featuring antique furnishings that contribute to an old-world charm. Guests frequently highlight the comfortable beds and luxurious, fresh linens that ensure a restful night's sleep. The bathrooms are generally well-maintained, though some guests found them lacking in space for toiletries or noted the use of a combo body/shampoo product. Room amenities, including mineral water, soft drinks, wine, beer, and snacks, are thoughtfully replenished twice daily. While many guests found the rooms quiet despite the central location, some reported issues with noise levels from neighboring bathrooms or, in isolated cases, a sewage smell. A few guests also mentioned a lack of sufficient outlets and fixed room temperatures.

Dining & Food Quality
Dining at the hotel is a highly praised aspect of the guest experience, with particular emphasis on the breakfast buffet. Guests consistently describe it as delicious, astonishing, and phenomenal, offering a wide variety of options including proteins, fresh fruits, and an impressive selection of bakery items and pastries. Freshly made omelets are a popular highlight. The hotel boasts a Michelin-starred restaurant, Terrazza Bosquet, which receives rave reviews for its high-level cuisine, attentive service, and imaginative dishes, often enjoyed with stunning views. The L'Orangerie restaurant is also noted for its quality, with some guests praising its pizza. While the food quality is generally excellent, some guests found the drinks at the bar to be quite expensive. Despite a few isolated comments about slow service at one restaurant or repetitive breakfast items, the overall dining experience is considered exceptional.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly in the heart of Sorrento while maintaining a serene and quiet atmosphere. It is conveniently situated within easy walking distance of various restaurants, shopping areas, and the town's main attractions. A standout feature is its cliff-edge position, which affords breathtaking views of the Bay of Naples and Mount Vesuvius from many areas of the property, including rooms and terraces. The hotel also offers a highly valued direct elevator to the pier/marina, providing seamless access for guests wishing to embark on boat tours to destinations like Capri or the Amalfi Coast. Valet parking is available, adding to the convenience for those arriving by car. Guests appreciate that despite being so central, the hotel grounds effectively shield them from the city's hustle and bustle.

Staff & Service
The staff and service at the hotel are overwhelmingly praised as exceptional, contributing significantly to a memorable stay. Guests frequently highlight the friendly, helpful, and attentive nature of the team, describing them as professional and caring. The check-in process is often noted as efficient, and the concierge service receives high commendation for assisting with everything from booking private tours and transportation to handling lost luggage and offering excellent local recommendations. Housekeeping is consistently described as diligent and thorough, ensuring rooms are impeccably maintained. While the vast majority of feedback is positive, some guests reported mixed experiences, noting instances of less warm interactions from certain staff members, particularly at the entrance or pool bar, or perceiving the service as occasionally abrupt. However, the overall consensus points to a dedicated team committed to guest satisfaction.

Additional Information
Beyond the standard offerings, the hotel provides several unique aspects that enhance the guest experience. It is a highly sought-after wedding venue, with multiple guests praising its ability to exceed expectations for such events, from exceptional food to meticulous planning. The hotel's rich historical significance is evident throughout its 190 years of operation, contributing to its unique old-world ambiance. Guests visiting during the holiday season are particularly impressed by the stunning Christmas decorations and lights. While many guests appreciate the Amex Hotel Collection benefits, some reported inconsistencies, such as not receiving promised upgrades or early check-in. The hotel also maintains a pet-friendly policy. A notable example of exceptional care includes staff going above and beyond to assist a guest who fell ill, providing comfort and support. The property is also a popular choice for proposals, with staff assisting in creating special moments.