Best Western Plus Hotel Plaza

This hotel is highly regarded for its excellent central location, offering easy access to the historic Old Town and the vibrant new town, making it a perfect base for exploration. Its friendly and attentive staff consistently receive praise for their professionalism and helpfulness, contributing significantly to a positive guest experience. The hotel is particularly well-suited for curious travelers and sightseers who wish to explore the city on foot, as well as families and couples seeking a comfortable and convenient stay. Many guests appreciate the hotel's cleanliness and the quality of its breakfast. To enhance your stay, consider utilizing the pool area early in the day to secure sunbeds, and be aware that while the hotel is generally smoke-free indoors, some guests have reported issues with smoke in outdoor common areas.

Facilities & Amenities
The hotel offers a welcoming pool area, described as inviting and a good size, with ample sunbeds and an affordable pool bar for refreshments. Guests also enjoy the covered terrace bar, which provides a charming ambiance, soft lighting, and even a piano for entertainment, along with two large TV screens for major events. While not explicitly detailed, the hotel's amenities are generally considered ideal. Wi-Fi is available, allowing guests to stay connected. Rooms are equipped with a safe for valuables. The hotel has elevators, though some guests note they are small. The air conditioning is generally efficient, though a few guests reported issues with smoke entering their rooms through the ventilation system.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms, noting that they are well-cared for and undergo daily housekeeping, including fresh towel changes and replenishment of water bottles. The comfortable beds, often described as box spring, contribute to a restful sleep. Rooms are generally spacious with a good layout, and many feature balconies, though some are quite narrow. Large bathrooms are appreciated, with some recently renovated to include walk-in showers. Blackout shades are a welcome addition. In-room amenities typically include a fridge and kettle with tea and coffee supplies. However, some guests found their rooms to be small or dated, and noise levels from adjacent rooms and hallways can be an issue due to thin walls. A few guests also reported ants or issues with cigarette smoke entering rooms.

Dining & Food Quality
The breakfast buffet is a consistent highlight, widely praised as excellent, plentiful, varied, and delicious. It offers a wide selection of hot and cold options, including fresh fruit, cheeses, and pastries like croissants and traditional Greek bougatsa, ensuring something for every taste. While most guests are highly satisfied, some long-term visitors have noted a slight decrease in breakfast variety over the years, particularly concerning fruit and cheese selections. The dinner buffet receives mixed feedback; some guests find it to be good value with a decent variety, while others describe it as boring, repetitive with many rice dishes, or of poor quality, sometimes served cold. Room service is also available for those who prefer to dine in their rooms.

Location & Accessibility
The hotel's excellent central location is a major advantage, placing guests within a short walk of many key attractions. It is conveniently situated just 5 to 15 minutes on foot from the historic Old Town, the bustling Mandraki Harbour, and Elli Beach, making it ideal for both sightseeing and relaxation. The proximity to the port is particularly beneficial for travelers planning island excursions. The surrounding area offers easy access to numerous shopping areas and restaurants. While the location is highly praised for its convenience, parking is very difficult in the vicinity. The hotel has only a few parking spots, and most street parking is paid, which can be a significant challenge for guests arriving by car.

Staff & Service
The staff at this hotel consistently receive high praise for their friendly, helpful, attentive, and professional demeanor. Guests frequently highlight their excellent service, noting their willingness to go above and beyond to assist with requests, such as accommodating early check-ins or helping with taxi arrangements. The housekeeping staff are commended for their thoroughness and efficiency in maintaining clean rooms. While the reception staff are generally described as welcoming and efficient, one guest had a less positive experience. The bar staff are also frequently mentioned for their exceptional friendliness and service, contributing to a pleasant atmosphere. Overall, the staff's dedication significantly enhances the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their companions, though finding suitable outdoor areas nearby might require some effort. Guests should be aware that while the hotel is generally well-maintained, some areas, such as the carpets in the hallways, show signs of age and could benefit from refurbishment. The hotel's smoking policy allows smoking in certain outdoor common areas, including around the pool and on terraces, which can be a concern for non-smoking guests. For convenience, pool towels are readily available upon request at the pool bar. The hotel also demonstrates flexibility with late check-out requests when possible, which is appreciated by guests with later flights.