Aussen Alster Hotel

This charming boutique hotel offers a memorable stay, distinguished by its peaceful garden courtyard and a central yet quiet location near the Alster lake. It is an ideal choice for sightseers and couples seeking a romantic getaway, as well as business travelers due to its convenient proximity to the central train station and vibrant city areas. Guests consistently highlight the hotel's welcoming atmosphere, the attentive service from its staff, and the excellent breakfast. For those traveling with pets, the hotel is notably pet-friendly, providing special amenities. To enhance your experience, consider requesting a room away from the ground floor or main corridors if you are sensitive to noise, and be sure to enjoy a relaxing moment in the beautiful garden.

Facilities & Amenities
Guests frequently praise the hotel's inviting garden or courtyard, describing it as a lovely, peaceful space perfect for enjoying a drink or reading, and especially popular for breakfast during warmer months. The hotel also features a small, well-maintained sauna, which many guests appreciate for relaxation after a day of city exploration. Rooms are generally equipped with a coffee machine, a convenient amenity for in-room beverages. While some reviews mention free Wi-Fi, its reliability for demanding tasks like video calls is noted as generally good. The hotel's overall ambiance is often described as cozy and charming, reflecting its renovated older building style.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is generally positive, though with some variations. Many guests find the rooms to be clean and the beds comfortable, ensuring a restful sleep. However, some rooms, particularly on the ground floor, are described as small, dark, or somewhat outdated in their decor, with a few mentions of worn bedding or carpets. Noise levels receive mixed comments; while the hotel is generally on a quiet side street, some ground-floor rooms or those near internal areas can experience noise from corridors or outside. Bathrooms are noted for having excellent water pressure, though some are described as small, outdated, or in need of minor repairs like tile renewal or shower adjustments.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as very good, delicious, and lovingly prepared. The breakfast buffet offers a wide variety of fresh options, ensuring there is something for everyone, and the food quality is frequently highlighted as excellent. Guests particularly appreciate the ample selection and the pleasant atmosphere, especially when served in the charming garden. An on-site vegetarian restaurant in the basement is also mentioned by several guests as a convenient and enjoyable dining option, offering simple yet good Italian cuisine.

Location & Accessibility
The hotel boasts an exceptional central location, situated on a quiet side street yet just a few meters from the beautiful Alster lake. It offers easy walking access to the central station, typically within 10-15 minutes, making it highly convenient for travelers arriving by train. The surrounding area, particularly the "Lange Reihe" street, is rich with numerous restaurants, cafes, and shops, providing ample dining and entertainment options within a short stroll. For guests arriving by car, a nearby parking garage is available for a fee, which is highly recommended due to limited street parking, though navigating to it can be tricky.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, frequently described as exceptionally friendly, helpful, and attentive. Guests appreciate their warm welcome, willingness to provide local tips, and efficiency during the quick check-in process. The team is noted for being accommodating, assisting with luggage storage, and promptly addressing guest requests. The hotel's pet-friendly service is a standout, with staff going above and beyond to make canine companions feel welcome, even providing amenities like dog beds and bowls. Overall, the staff's dedication to providing excellent service significantly contributes to a positive and comfortable guest experience.

Additional Information
A notable and highly appreciated aspect of the hotel is its strong pet-friendly policy, with many guests highlighting the warm welcome extended to dogs, including the provision of dog amenities like beds and bowls in the rooms. The presence of friendly dogs in the lobby is also a unique and charming feature for many. The hotel is housed in a renovated older building, contributing to its boutique character and cozy atmosphere, though some guests note that this older construction can lead to soundproofing challenges. While generally accessible, it is important to note that the hotel is not entirely barrier-free, and there have been occasional mentions of elevator access issues.