Apollo Hotel

The hotel is primarily chosen for its budget-friendly nature and ample parking, making it a practical option for those seeking an economical stay. Many guests consistently describe the property as dated, tired, and in significant need of renovation, often likening its appearance to a motel or block of flats rather than a traditional hotel. It appears to be a suitable option for budget travelers, event-goers attending local matches or concerts, and those needing a short-term stay or a base for work. Guests should manage their expectations regarding the hotel's aesthetic and be prepared for a more basic experience. It is advisable to confirm breakfast arrangements upon arrival, as details can vary, and consider bringing earplugs due to potential noise from other guests or traffic.

Facilities & Amenities
The hotel offers basic facilities such as an iron and ironing board in rooms, which many guests found convenient. Wi-Fi is available, though some users reported it was unreliable and frequently disconnected. The bar is described as poorly stocked and uninviting, lacking variety in drinks. The lift is a recurring point of concern, often reported as broken, dirty, or only serving limited floors, forcing guests to use stairs. There is a notable absence of air conditioning, leading to uncomfortable room temperatures, especially during warmer periods. Other amenities like a swimming pool or fitness center are not mentioned as available.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is mixed; while some found their rooms spotless and comfortable, many reported issues such as dusty surfaces, stained carpets, and unexplained marks on sheets or pillows. The beds generally receive positive comments for being comfortable, though some found them too soft or noted issues with thin pillows. Bathrooms are a frequent source of complaint, often described as dirty, moldy, or having broken fixtures like loose toilet seats, non-functional showers, or no hot water. Noise is a significant issue, with many guests experiencing disturbances from thin walls, traffic noise, and loud activities in the car park or from other guests. The decor is consistently described as very dated, with peeling wallpaper, stained walls, and poor lighting, including broken lamps or lights hanging off walls. Some rooms were reported to be excessively warm due to heating issues, while others experienced cold.

Dining & Food Quality
The breakfast experience garners mixed but often critical feedback. While some guests found the cooked-to-order options excellent or surprisingly good, many described it as basic, minimal, or salty. Common complaints include cold food, tepid coffee, and a lack of variety, with some noting the absence of fresh fruit, juice, or bakery items. The breakfast is typically served within specific, sometimes early, hours. There are consistent reports that the hotel's advertised restaurant for evening meals or Sunday lunch is not operational and has not been for many years, which can be misleading for guests expecting on-site dining beyond breakfast.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for accessing the city center and nearby amenities such as shops, takeaways, and restaurants. It is also noted as being close to the Edgbaston cricket ground, making it suitable for event attendees. Public transport options, including bus routes, are easily accessible. Parking is a significant feature, with many guests appreciating the free and ample space available. However, there are recurring concerns about the security of the parking area, with some guests feeling unsafe due to its open nature and perceived lack of oversight, especially as it is often separated from the main reception area.

Staff & Service
Feedback on the staff is notably mixed. Many guests praise the reception staff for being friendly, helpful, and polite, especially during check-in or when assisting with requests. Some specific instances of staff going above and beyond, such as offering early check-in or providing extra items, are highlighted. However, a significant number of reviews describe staff as unenthusiastic, indifferent, or even rude and unhelpful, particularly when dealing with complaints or refund requests. The check-in and check-out process is generally reported as easy, though some guests experienced long waits or found reception unattended. Housekeeping is a consistent area of dissatisfaction, with many guests reporting that their rooms were not serviced daily, towels were not changed, or basic amenities like soap and shower gel were not replenished.

Additional Information
Several guests expressed significant security concerns, noting that external doors to room blocks often did not lock, allowing anyone to enter, and that room door chains were sometimes broken. This led to many feeling unsafe, particularly when staying alone or at night. A recurring issue is the £100 deposit required upon arrival, which many guests were not informed about prior to booking. This deposit, intended to cover potential damages, caused frustration, especially when paid by card, as refunds were reported to take an unusually long time to process, sometimes weeks. Some reviews also mention the hotel's no-refund policy for early check-outs, even when guests found the conditions unacceptable.