American Hotel

This hotel is particularly noted for its large, free, and secure parking garage, which is a significant advantage given its location. It caters well to business travelers and guests with personal vehicles who prioritize convenient access and secure storage. While some aspects of the hotel, such as cleanliness and room comfort, receive mixed feedback, the staff generally strives to be accommodating. Many guests appreciate the dining options, especially breakfast, though opinions on food quality vary. For an enhanced stay, guests might consider requesting a recently renovated room and should be prepared for the need for private transportation due to the hotel's setting.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as being dated or in need of maintenance. While a minibar is present, its contents are often limited to a single bottle of water, and the absence of a kettle or tea-making facilities in rooms is a common observation. Guests report issues with the television service, including non-functional Sky channels and poor signal for regular broadcasts. The air conditioning system is frequently mentioned as being ineffective or manually controlled by reception, leading to uncomfortable room temperatures. Some guests experienced problems with the elevator and found the public spaces, including the bar, to be somewhat uninviting or frequently closed. Rooms may feature a terrace or balcony, though some have noted issues like pigeon droppings.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests describe their rooms as spacious and clean, with some noting recent renovations and pleasant scents. However, a significant number of reviews highlight concerns about dirty rooms, including visible stains on sheets, hairs, dust, and even mold in bathrooms or around air conditioning units. Some rooms are described as old with broken elements, peeling paint, or a persistent unpleasant smell, sometimes attributed to sulfur from the nearby volcanic area. Bed comfort is mixed, with some finding them comfortable, while others report issues with two single beds pushed together or uncomfortable mattresses. Noise levels are a recurring complaint, with poor soundproofing allowing noise from adjacent rooms, corridors, and even outside traffic or nearby establishments to disturb sleep. Bathrooms also receive mixed reviews, with some being modern and spacious, while others are described as old, dirty, having leaking sinks, brown water, or a lack of hot water.

Dining & Food Quality
The hotel's dining experience garners mixed reviews. Breakfast is often described as varied and abundant, with some guests praising the selection of pastries, fresh fruit, and the availability of an espresso machine. However, other guests find the breakfast to be basic, with limited options, sub-brand products, and the use of plastic cutlery. The quality of dinner and the restaurant food also varies widely in guest feedback. Some describe it as good or even excellent, while others report poor quality, generic, or even inedible dishes, including raw meat or fish. Service in the restaurant is sometimes noted as slow or unprofessional, particularly by younger staff. The bar is often mentioned as being closed or having a somber atmosphere.

Location & Accessibility
The hotel's location is a primary point of contention for many guests, particularly those without personal transportation. It is situated in an industrial area dominated by car dealerships and workshops, approximately 20-25 kilometers from the center of Naples, with very few amenities or attractions within walking distance. Guests frequently mention a noticeable sulfur smell in the area due to its proximity to a volcanic zone. Access to Naples and other points of interest is challenging without a car; taxis are reported to be very expensive, and public transportation, such as the local bus, is infrequent and requires purchasing tickets from specific vendors not easily accessible from the hotel. Despite these challenges, the hotel offers a significant advantage with its large, free, and secure covered parking garage, making it a practical choice for guests traveling by car.

Staff & Service
The hotel staff receives varied feedback, with many guests praising their friendliness, helpfulness, and professionalism, particularly at the reception and in the restaurant. Guests appreciate their willingness to provide advice and assistance. However, some reviews describe staff as rude, arrogant, uncooperative, or unprofessional, especially when dealing with complaints or specific requests. There are instances where staff responses to issues like room cleanliness, air conditioning problems, or unexpected events were perceived as inadequate or dismissive. Housekeeping service also receives mixed comments, with some rooms being well-maintained and others showing signs of neglect.

Additional Information
Many guests question the hotel's four-star rating, suggesting it aligns more with a two or three-star establishment due to its dated appearance and service inconsistencies. The hotel is reportedly undergoing renovations, with some rooms having been updated while others remain in an older condition. A notable and concerning incident involved a group of school students experiencing an earthquake during their stay; reviews indicate the hotel's response was poor, with staff refusing to provide basic comforts like food, water, or blankets, citing concerns about hotel disorder. There are also reports of guests being charged excessive fees for minor room damages, such as a broken bed leg, and some guests were required to pay a deposit upon arrival.