The Spa Hotel

Mount EphraimTN4 8XJTunbridge WellsUnited Kingdom
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About The Spa Hotel

The Spa Hotel Hotel is a transformed 18th century mansion located in Tunbridge Wells that features a spa, an indoor swimming pool and fourteen acres of gardens.

Non-smoking guest rooms feature a flat-screen television with satellite channels, complimentary toiletries, a hair dryer, bathrobes, tea and coffee facilities, air conditioning and beautiful views.

Services and amenities offered at the hotel include a sun terrace, free parking, a tennis court, room service, complimentary Wi-Fi, 24-hour front desk, currency exchange, luggage storage and laundry facilities.  The spa has a sauna, two gyms, a steam room and a variety of treatments available.

Chandelier Restaurant serves traditional British cuisine while Zagatos Bar provides a more informal dining experience.

The Spa Hotel is located within walking distance to Tunbridge Rail Station which means guests can access many attractions and points of interest in the area and beyond.  A golf course is also located nearby and hiking is enjoyed in the area.

Contact

Mount Ephraim, TN4 8XJ, Tunbridge Wells, United Kingdom
Telephone: +44(1892)520331 | Fax: +44(1892)510575 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Car park
  • Concierge
  • Conference rooms
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Lift
  • Non-smoking rooms
  • PC with internet
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Steam room

Accessibility

  • Accessible parking

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 12:00

Positive Reviews

Welcoming and Accommodating Staff.

Upon arrival at The Spa, guests are treated to a warm welcome from friendly and accommodating staff who provide quick, efficient and professional service. Rooms are ready early in case guests arrive early, staff are always around to answer questions and h

Wonderful Ambiance and Beautiful Hotel Grounds.

The hotel is located in a quiet, scenic area surrounded by beautiful and well-manicured gardens. The spa is immaculately clean and spacious, the swimming pool and sauna are clean and the overall ambiance of the hotel and surrounding area is relaxing.

Clean and Comfortable Guest Rooms.

Guests reported that the rooms are very clean and the furnishings and beds are comfortable. Also reported was lots of water pressure in the shower and tasteful decor.

Negative Reviews

The Spa is not Really a Spa.

Some guests reported that the spa is in bad shape and not updated. The swimming pool is small and dirty, the changing rooms are unkempt, there is nowhere to relax by the pool, the steam room is located away from everything else and the massages are rushed

Unhelpful and Unfriendly Staff.

Guests reported that some staff members are rude and never smile. They don't seem to be interested in guests and their experience at the hotel and seem reluctant to help out when needed. Also reported was cleaning staff who start vacuuming very early in t

Guest Rooms are Dated and Unkempt.

The guest rooms at The Spa are very dated with old-fashioned decor and furnishings. Also reported was lights that don't work, broken taps that only allow a trickle of water to come out, a damp smell and uncomfortable beds.

Rating Overview

Rating trivago Rating Index ® based on 585 reviews across the web
8.3 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    7.9 /10
8.3 out of 10 based on 585 reviews