AxelBeach Maspalomas

Avda Tirajana, 32 - Las Palmas35100Playa del InglésSpain
Serviced apartment
Sort by
Loading
Show more hotels

About AxelBeach Maspalomas

Axel Beach - Maspalomas is an adults-only resort situated in Playa del Ingles that features contemporary decor, an outdoor pool, two bars and a full-service spa.

Non-smoking guest rooms feature air conditioning, coffee and tea facilities, bathrobes, plasma television with satellite channels and a kitchenette with refrigerator, microwave and stove.

Amenities offered at the hotel include complimentary Wi-Fi, 24-hour front desk, tour desk, laundry facilities, airport shuttle, tennis court and bicycle rental.  The spa has a Turkish bath, sauna, steam room, hot tub and massage rooms.

Breakfast is served each morning at the hotel restaurant, the Lounge Club serves light meals throughout the day and the Sky Bar specializes in cocktails and traditional Spanish dishes and light snacks.

Axel Beach - Maspalomas is located close to Yumbo Shopping Centre, Kasbah Shopping Centre, Maspalomas Beach and a golf course and there is a bus stop right next to the resort.

Contact

Avda Tirajana, 32 - Las Palmas, 35100, Playa del Inglés, Spain
Telephone: +34(928)767863 | Fax: +34(928)773512 | Official Homepage

Top amenities

  • Free WiFi
  • Kitchen / Kitchenette
  • A/C
  • Parking
  • Balcony / Terrace
  • Washing machine
  • TV / Entertainment
  • Hairdryer
  • Pool
  • Non-smoking rooms

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Car park
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Lift
  • Nightclub
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Pool bar
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Customer Service is Second to None

Staff at AxelBeach - Maspalomas is friendly, helpful and accommodating. Nothing is too much for them and they are ready and able to help out at all times. Guests reported staff have no problem making restaurant reservations and booking cars.

Rooms are Large, Comfortable and Well-equipped

The rooms are very big with comfortable furnishings, tasteful decor and lots of amenities. Guests reported that housekeeping is done daily and amenities are replaced frequently and beds are comfortable.

Excellent Facilities Around the Hotel

The views around the hotel are amazing and the facilities are excellent. The pool is clean and well-maintained with many sun loungers in which to relax. Guests reported that it was nice to be able to lay in the sun with a book and not hear screaming children.

Negative Reviews

Staff is Unhelpful and Confrontational

Some staff members are abrupt and would rather pass blame off to other staff members or ignore issues rather than tackle them head-on. Some guests reported bogus charges showing up on bills and when they complained, they were told they'd ordered the service even though they didn't and the charges remained. Other guests reported that it seems like the staff doesn't care what goes on at the hotel and they turn a blind eye to recurring issues.

Rooms are Dated and Uncomfortable

The decor is old-fashioned and nothing matches. Guests also reported that, due to malfunctioning air conditioning units, the rooms become uncomfortably hot. Also reported was a lack of hot water, uncomfortable beds, hard pillows, Wi-Fi that never works, walls that aren't soundproof and a strange smell that staff tried to mask with air fresheners.

Pool Area is Crowded and Unkempt

Guests reported that many of the chairs and loungers near the pool are tattered and broken and the water in the pool is very cold. Also reported was very loud and disruptive music blaring around the pool all afternoon.

Rating Overview

Rating trivago Rating Index ® based on 3800 reviews across the web
8.3 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    8.4 /10
8.3 out of 10 based on 3800 reviews