Banyan Tree Mayakoba

Quintana Roo77710Playa del CarmenMexico
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About Banyan Tree Mayakoba

Surrounded by fresh water lagoons, Banyan Tree Mayakoba is the perfect destination for a luxurious yet relaxed holiday. This 5-star property boasts of outdoor pool with sun terrace, fitness center, spa along with complimentary Wi-Fi and on-site parking.

With a contemporary décor, the deluxe rooms and villas feature flat-screen TV, iPod docking station, fine bedding, private pool with terrace and a large bathroom.

Guests can rejuvenate their senses with pamper massage at Banyan Tree Spa and state-of-the-art hydrothermal experience at The Rainforest. For the nature lovers, there is a three miles long trail for walking, jogging and bike ride.

While staying at Banyan Tree Mayakoba, guests can relish a variety of cuisine ranging from Thai, European, Mexican and Asian. The on-site restaurants and bars offer the perfect ambiance to enjoy quality time with friends and family.

Cancun International Airport can be reached in a forty-five minute drive from the property.


Quintana Roo, 77710, Playa del Carmen, Mexico
Telephone: +18009530565 | Fax: +52(984)8773689 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bungalows
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Sun loungers
  • Direct beach access
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Pets allowed
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground
  • Organised activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Celebrity-like treatment guaranteed

From reception to housekeeping to service, the staff gives celebrity like treatment to all their guests through the extraordinary level of customer service. Past guests have mentioned that the staff went out of the way to assist guests with their needs that really delighted them.

Food is sure to delight you

With ample eating options at the on-site restaurants of Banyan Tree Mayakoba, you can find food for every palate. The extensive range of delicacies, light meals, beverages and drinks has been loved by past guests.

Villas speak for themselves

The luxurious villas at this property speak for themselves and can be well defined as comfortable and cosy. Past guests have mentioned that the rooms would never disappoint in terms of class and offer you a memorable stay.

Negative Reviews

Suffocating and Humid rooms

Banyan Tree Mayakoba's reception area certainly steals the show, but as you enter the guest room, you might be disappointed. The rooms are smelly because of humid weather and seem suffocated as you can't open the windows, this has not been appreciated by guests.

Retouching at certain areas

Though the hotel looks good on the outside with its scenic beauty, but that wasn't able to please all guests. As mentioned by past guests, some of the rooms have outdated furniture and demand retouching at certain areas with its furnishings and bedding.

Luxury at a huge expense

While most of the guests have enjoyed the luxury at this property, some have felt that the hotel is slightly over-priced compared to the amenities. Even the restaurants and bars charge unreasonable for basic dishes and drinks as per past visitors.

Rating Overview

Rating trivago Rating Index ® based on 1243 reviews across the web
9.4 /10
    9.5 /10
  • Other Sources
    8.8 /10
9.4 out of 10 based on 1243 reviews