Mercure Norwich Hotel

Boundary Road 121-131NR3 2BANorwichUnited Kingdom
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About Mercure Norwich Hotel

The four-star Mercure Norwich is located in Norfolk and features beautiful views of the coastline, a restaurant, health club and an indoor, heated swimming pool

The modern guest rooms feature a flat-screen television with satellite channels and complimentary Wi-Fi.

Hotel amenities and services include 24-hour front desk service, a game room, complimentary newspapers in the lobby and laundry facilities. The health club features a pool, gym, sauna and spa.

The on-site restaurant specializes in international dishes and the Club Bar Lounge features big-screen televisions and offers a variety of snacks, light meals and beverages.

Mercure Norwich is within easy reach of Norfolk Broads Great Yarmouth Pleasure Beach and Sea Life Centre. Also located nearby is Bewilderwood, Strangers Hall Garden, Market Place, Norwich Cathedral and a dinosaur park.


Boundary Road 121-131, NR3 2BA, Norwich, United Kingdom
Telephone: +44 1603294330 | Fax: +44 1603400466 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • PC with internet
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / corridors
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Staff Members are Friendly and Accommodating

The staff at Mercure Norwich are always friendly from the time guests arrive They ensure everything runs smoothly during your stay and when problems arise, they handle them like experts and resolve them in way that has no negative impact on guests.

Perfect Location with Lots of Leisure Facilities

This well-maintained hotel is centrally-located in a quiet area with easy access to nearby attractions but guests may not want to leave when they have access to a beautiful swimming pool, sauna and well-equipped gym.

The Breakfast is Fantastic

There are many options to choose from at breakfast. Everything is well-made and served at the right temperature.

Negative Reviews

The Mercure Norwich Lacks in Customer Service

The staff members at the reception desk are rude and hard to deal with perhaps because they are overworked from having to be in too many places at once. Sometimes there is no one at the front desk and guests have to wait for them to return. Some guests have reported that staff members are not at all accommodating when it comes to providing extra services such as calling cabs while others reported that staff are too busy chatting to one another to deal with guests.

Hotel is dated with Tired Guest Rooms

The décor around the hotel is old-fashioned and furnishings are tattered with holes and stains. The guest rooms are small and cold and guests have reported issues such as drafty windows, a lack of toiletries in the bathroom and stained carpets.

Breakfast Consists of Poor Service and Poor Food

The food at breakfast is of poor quality and there aren’t many choices available Guests have reported receiving undercooked and overcooked items and also reported were long waits to be served.

Rating Overview

Rating trivago Rating Index ® based on 831 reviews across the web
7.2 /10
  • SuperBreak
    8.0 /10
    7.3 /10
  • Other Sources
    7.3 /10
7.2 out of 10 based on 831 reviews