Sunset at the Palms

Norman Manley BlvdJMDWD14NegrilJamaica
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About Sunset at the Palms

Sunset at the Palms is an adults-only resort which boasts its own beach and treehouse-style rooms.

All of the Asian-themed Tree Top Deluxe Rooms and Suites feature air-conditioning, ceiling fans, blackout curtains, safes, desks and balconies. The two-level Suites further include a second full bath and two verandas.

The hotel boasts an air-conditioned gym, a tennis court, organized daytime activities, live entertainment in the evenings, an internet lounge and non-motorized water sports, and usage of all of which is free of charge.

Guests may choose between buffet dining at Palm Grove Restaurant, dinner at Lotus Leaf or meals at Palm-Breeze Bar Grill, and drinks can be enjoyed at one of the four bars.

Sunset at the Palms is less than two miles from Booby Cay and Kool Runnings Water Park. The Throne Room, Times Square Mall and Negril Hills Golf Club are less than eight miles away.

Contact

Norman Manley Blvd, JMDWD14, Negril, Jamaica
Telephone: +1(876)9575350 | Fax: +1(876)9575381 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Concierge
  • Free WiFi in lobby
  • Non-smoking rooms
  • PC with internet
  • Pets allowed
  • Restaurant
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Desk
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage
  • Whirlpool / Hot tub

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Unique accommodations.

Guests noted that the Tree Top suites and guestrooms are definitely not your everyday hotel room, as they are seamlessly integrated into the middle of the property's tropical gardens. They are decorated in a way that accentuates the natural surroundings with wood ceilings, fans, dark-wood flooring and Balinese décor.

Quiet environment near the beach

While entertainment is being provided at the pool area, it ends at 10 pm, so you can still enjoy a good night's sleep, and guests noted that the beach was less than eight minutes of walking from the property.

Friendly welcome to the resort

Guests pointed out that when they first stepped off the bus, they were welcomed with a smile, a cold towel to refresh and a delicious fresh fruit punch and the staff helped unload their luggage.

Negative Reviews

Not the best value for your money

While the resort is all-inclusive, guests noted that it didn't provide as much comfort and as many amenities as they would have expected. They stated that the rooms are relatively small, there is no reliable Wi-Fi and they sometimes did not have hot water available to shower with.

Not the most professional staff.

Some guests found the staff to be aloof, inefficient and anything but proactive or helpful. Several female guests reported feeling uneasy due to the attention of some male employees, which they concluded was not professional. They also reported that service at the bar and restaurants was quite slow even when hardly any guests were waiting to be served.

Dining options not perfect

Guests found that the buffet lacked variety, and they pointed out that securing a table at one of the a-la-carte restaurants wasn't ideal, since you have to do so early in the morning when you might rather sleep in.

Rating Overview

Rating trivago Rating Index ® based on 4910 reviews across the web
9.3 /10
  • loveholidays
    10 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    8.5 /10
9.3 out of 10 based on 4910 reviews