Pan Pacific Hanoi

1 Thanh Nien Road Ba Dinh District100000HanoiVietnam
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About Pan Pacific Hanoi

Pan Pacific Hanoi is a luxury hotel that has views of Hoàn Ki?m Lake in Hanoi, Vietnam.

The air-conditioned rooms feature perks such as turndown service, free Wi-Fi and ensuites that have free toiletries and hairdryers. Free bottled water, blackout drapes, in-room safes and flat-screen TVs are also standard in each room.

Paid airport shuttle, childcare and spa services are available at the hotel. There are also nine meeting rooms, business centre and a 24-hour front desk. Fitness facilities, laundry facilities and ATM are also on-site.

Room service and dining is available at two on-site restaurants, Ming and Brasserie Westlake, while drinks and snacks are served at the Song Hong Bar and the rooftop Summit Lounge.

Tr?n Qu?c Pagoda, Ho Chi Minh Mausoleum, Temple of Literature and Noi Bai International Airport are near Pan Pacific Hanoi.


1 Thanh Nien Road Ba Dinh District, 100000, Hanoi, Vietnam
Telephone: +84 8424 3823 8888 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Beach / Sun umbrellas
  • Business centre
  • Car park
  • Concierge
  • Deck chairs / Sun loungers
  • Doctor on site
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Nightclub
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Pets allowed
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Desk
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Sauna
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Wonderful Water Views

For visitors to Hanoi who want to be by the lake, they mentioned that this hotel has some wonderful views of the water. Plus, for people looking to be around the old quarters, this hotel is conveniently located. Visitors added that it's within walking distance of the tourist area and not too expensive to travel by taxi.

Spacious Guestrooms

Along with being rather tidy, visitors also remarked that the guestrooms here are actually quite large. Because of this, they found the accommodations to be rather comfortable and appealing. Furthermore, the beds also received high marks for their level of comfort.

On-site Amenities Are Helpful

Visitors enjoyed having a place where they can eat and drink without having to travel very far. Others mentioned that they enjoyed the swimming pool because they found it relaxing.

Negative Reviews

Some Handyman Work Needed

Guests cited that they did have some issues with features within their guestroom. They mentioned problems such as toilets that didn't function properly. Others mentioned that the bathrooms seem a bit worn or the air-conditioners won't cool properly. In short, guests mentioned it's not quite a five-star hotel because of various odds and ends such as these.

Communicating Sometimes Difficult

Visitors remarked that sometimes communicating with the staff here can be difficult. This was particularly true for those who were English speakers. Furthermore, according to travellers, the staff can sometimes come off as being rude or indifferent, which guests found frustrating.

No Issues Reported

So far, no recent negative opinion has been expressed by guests about this hotel.

Rating Overview

Rating trivago Rating Index ® based on 1560 reviews across the web
8.7 /10
  • Expedia
    8.8 /10
    8.8 /10
  • Zoover
    8.3 /10
    6.0 /10
  • Catch it
    7.4 /10
  • Other Sources
    8.6 /10
8.7 out of 10 based on 1560 reviews