Sure Hotel by Best Western Reims Nord

This hotel is highly regarded as an excellent stopover option, particularly for transit travelers and families due to its strategic location near major motorways and its secure parking. Guests consistently highlight the hotel's cleanliness, comfortable beds, and the exceptionally friendly staff as standout features. It is also a good fit for dog owners, with a convenient park located directly behind the property. To enhance your stay, guests recommend confirming the functionality of specific amenities upon arrival, especially if they are crucial to your travel plans, and taking advantage of the nearby supermarket for convenience.

Facilities & Amenities
The hotel offers a range of practical facilities designed for convenience. Guests appreciate the readily available Wi-Fi throughout the property, ensuring connectivity. Each room is equipped with a kettle and coffee machine, allowing for in-room hot beverages. The TVs in the rooms feature casting ability, which is a modern touch enjoyed by many. A significant point of feedback, however, concerns the electric vehicle chargers; despite being advertised, multiple guests reported them as non-functional, causing considerable inconvenience and disrupting travel plans. The hotel also provides a small bar area, and while there is no full restaurant, simple meals like pizza are available.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, often described as modern and functional. The comfortable beds and quality linens are frequently praised, contributing to a restful night's sleep. While many rooms are noted as being compact or small, they are designed efficiently. The bathrooms are typically clean, with good showers and, in some cases, a separate toilet, which is appreciated. Most guests find the air conditioning effective and the blackout shades helpful for light control. However, some guests have reported issues with noise levels, both from outside traffic due to the hotel's location near a busy roundabout and occasionally from thin walls allowing sound from neighboring rooms or plumbing.

Dining & Food Quality
The breakfast at the hotel consistently receives positive feedback, with guests praising its variety and quality. It typically includes a good selection of fresh bread, pastries, and hot options such as bacon and scrambled eggs, though some noted the hot items could be warmer. The coffee is also generally well-received. For dinner, options are quite limited, primarily consisting of pizza available at the bar. While the pizza is often described as surprisingly tasty, guests wishing for more diverse evening meals often need to seek dining establishments outside the hotel.

Location & Accessibility
The hotel's central location is a major advantage for travelers, situated conveniently close to the motorway, making it an ideal stopover point. It is located within a shopping area, with a large supermarket and fuel station within walking distance, providing easy access to necessities. While not in the city center, Reims city center is typically a 10 to 15-minute drive away, and public transport options like a tram stop are also accessible. The hotel offers secure parking, which is a significant benefit for guests traveling by car, though some noted the parking area can become full. A notable feature is the large park behind the hotel, perfect for walks.

Staff & Service
The staff at this hotel consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their attentive service, noting that staff members are always willing to go above and beyond to assist with requests, provide local information, and ensure a comfortable stay. The check-in process is often described as quick and efficient, even for late arrivals. Many reviews commend the night staff for their professionalism and assistance. Overall, the dedication of the hotel team to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
A recurring concern for guests, particularly those with electric vehicles, is the advertised but often non-functional electric vehicle chargers, which has led to significant inconvenience and unexpected delays for some. The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, especially with the nearby park for walks. Guests also value the thoughtful amenity of complimentary water available in the lobby for bottle refills. While generally accommodating, some guests noted a hotel policy where, despite requests not to clean the room, staff sometimes insisted on daily cleaning.