Seven Park Hotel Lake Como - Adults Only

This hotel, nestled directly on the shores of Lake Como, offers a serene escape, distinguished by its breathtaking lake and mountain views. Its signature feature is the unparalleled access to the tranquil lakeside environment, making it an ideal destination for couples seeking a romantic getaway and relaxation seekers desiring peace away from crowded tourist hubs. The property also caters well to sightseers and explorers due to its convenient proximity to local transportation, facilitating visits to other charming towns around the lake. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, the hotel's pristine cleanliness, and the outstanding breakfast offerings. For those planning a visit, consider requesting a room with a direct lake view to fully immerse yourself in the stunning scenery, and be prepared to utilize the nearby train and ferry services for seamless exploration of the region.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and relaxation. It features two distinct pools: a larger one and a smaller, more exclusive pool for hotel guests. However, many visitors note that both pools are unheated, making them too cold for comfortable swimming outside of peak summer months. A significant point of mixed feedback revolves around the hotel's advertised "adults-only" status, as the main pool area is accessible to the public during the day, leading to the presence of children and increased noise levels, which can detract from the expected quiet ambiance. The spa and wellness center offer amenities such as a sauna, steam room, and fitness center, though some guests experienced limited operating hours or issues with certain features like the salt room being unavailable. Wi-Fi is generally available, and a complimentary minibar in rooms is a welcome touch, though it is not always refilled. Parking is also conveniently provided, including covered options.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness and the overall comfort of the rooms. Rooms are generally described as modern, well-maintained, and fresh, ensuring a pleasant stay. The comfortable beds contribute to a restful night's sleep, though some guests found the pillows to be less than ideal or the beds too firm. Feedback on bathrooms is mixed; while some are spacious, others feature open showers that can lead to the floor becoming wet, and some guests were unexpectedly assigned disabled-access bathrooms without prior notification. A recurring concern is the air conditioning, which some guests reported as either non-functional or turned off for the season, resulting in uncomfortably warm room temperatures. The absence of screens on terrace doors also allows mosquitoes to enter, making it difficult to keep doors open for ventilation. While many rooms offer desirable lake views, those facing the parking area are less preferred. The lack of privacy screens between adjacent terraces was also noted by several guests.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as excellent, varied, and plentiful. The extensive selection includes fresh fruits, cooked options, continental choices, and delicious pastries and cakes, complemented by barista coffee and an omelette station. The staff in the breakfast area are noted for their friendly and professional service. Feedback on the hotel's restaurant and bar is more mixed. While some guests enjoyed high-quality, well-prepared meals with pleasant lake views, others found the menu to be limited or the atmosphere lacking. The bar also garners varied opinions; some appreciate the attentive staff and drink quality, while others experienced slow service, long queues due to public access, or found the drinks to be overpriced or of poor quality. Overall, the food quality for breakfast is a definite highlight, while the evening dining and bar experiences can be inconsistent.

Location & Accessibility
The hotel boasts an excellent central location directly on the picturesque shores of Lake Como, offering stunning views and a tranquil atmosphere. It is conveniently situated within a short walking distance of the charming Colico town center, providing easy access to local cafes, restaurants, and shops. This area is appreciated for being quieter and less crowded compared to other popular Lake Como destinations, making it ideal for a relaxing getaway. The hotel's proximity to the Colico train station and ferry terminal (both within a 5-10 minute walk) is a significant advantage, enabling guests to easily explore other iconic towns around the lake, such as Varenna and Bellagio, via public transportation. The surrounding area also offers opportunities for outdoor activities, including hiking and biking trails. Ample parking is available on-site, including secure and covered options, adding to the convenience for guests traveling by car.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, with guests frequently highlighting their exceptional friendliness, helpfulness, and attentive service. The reception team, in particular, is highly commended for their professionalism, knowledge, and willingness to assist with various inquiries, including providing detailed information on local attractions, ferry schedules, and train connections. Guests appreciate the smooth and efficient check-in process. The housekeeping staff are also noted for their diligence in maintaining high standards of cleanliness and ensuring rooms are well-prepared daily. While there were isolated negative experiences reported by a few guests concerning specific incidents, the general sentiment regarding the day-to-day interactions with the hotel's team, including the breakfast and restaurant staff, remains very positive, contributing significantly to a welcoming and pleasant stay for most visitors.

Additional Information
Guests should be aware of several important aspects that distinguish this hotel. While it maintains a pet-friendly policy, allowing dogs in rooms and even the pool area, a significant point of contention is its advertised adults-only policy. Many guests express disappointment that the main pool area is open to the public, including children, during daytime hours, which contradicts the expectation of a quiet, adult-exclusive environment. The hotel recently reopened after renovation under new management, and some minor "teething issues" have been observed, such as loose wooden planks around the pool. A serious concern raised by multiple guests involves a scam incident where they were pressured to make a double payment for their booking, with the hotel reportedly refusing to take responsibility or offer adequate customer protection, leading to significant distress and financial loss for those affected. Additionally, some guests were unexpectedly assigned disabled-access bathrooms, which was not ideal for their needs.