Laguna Park 2

This hotel is often chosen for its large swimming pool and stunning views, particularly of the sunset and the volcano, which many guests find memorable. It is generally considered a good option for families with children due to its kid-friendly amenities and entertainment, and for budget travelers seeking value. While some aspects of the hotel are noted as dated, the overall experience is often described as positive, especially given the price point. Guests should be prepared for the hotel's location on a steep hill, which can be challenging for walking, and may wish to consider taxis for convenience. Bringing personal toiletries and managing expectations regarding room modernity are also advisable tips for a more comfortable stay.

Facilities & Amenities
The hotel features a large swimming pool that is a major highlight for many guests, often praised for its size and cleanliness, with ample sunbeds available. A dedicated shallow area is provided for children, enhancing its family appeal. Some guests note the pool water can be cold and is saltwater. While the hotel offers basic kitchenette facilities in rooms, including a fridge, microwave, and utensils, some report issues with the oven lacking racks or the toaster causing electrical problems. Wi-Fi is generally only accessible in common areas near the reception, not in individual rooms. Rooms are equipped with ceiling fans, though some guests find them noisy or ineffective. A safe is provided in rooms free of charge, and a small shop is available on-site for convenience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests report their rooms as clean and spacious, with comfortable beds and fresh linen. However, a significant number of reviews highlight concerns, including stained sheets and towels, general dirtiness, and unpleasant odors in bathrooms or rooms. A recurring and major issue mentioned by numerous guests is the presence of cockroaches within rooms, hallways, and common areas, which greatly detracts from the experience. Rooms are frequently described as dated, in need of refurbishment, and showing signs of wear such as broken furniture or damaged walls. Some guests found the beds to be hard or springy, and noise from other guests or early morning cleaning can be an issue. Basic amenities like hand soap or shower gel are often not provided.

Dining & Food Quality
The dining experience receives varied feedback, with many guests finding the food quality to be acceptable for the price, describing it as varied and sometimes homemade. However, a considerable number of reviews suggest the food is repetitive, limited in variety, often cold or dry, and generally unappetizing, particularly for lunch and dinner. Breakfast is typically better received than other meals. Guests on all-inclusive plans sometimes report that food items run out quickly and are not replenished promptly, leading to long queues. The all-inclusive package is often noted as not being truly comprehensive, with drinks after 10:30 PM incurring an extra charge, and certain beverages or bottled water not included. The snack bar offers a limited selection of items like hot dogs and burgers.

Location & Accessibility
The hotel's location is a consistent topic, primarily due to its position on a very steep hill. This makes walking to and from nearby attractions challenging, especially for guests with mobility issues or young children, with many recommending the use of taxis for convenience. Despite the challenging incline, the hotel offers stunning views from its elevated position. It is conveniently located within a short drive of popular attractions like Aqualand and Siam Park, and provides easy access to the highway. While there are not many amenities directly around the hotel, a commercial center is a short drive away. Parking at the hotel is often described as limited and difficult to find, sometimes requiring guests to park further away.

Staff & Service
The staff generally receives high praise from guests, with many highlighting their friendliness, helpfulness, and attentiveness. Specific mentions are often made of the reception staff, who are commended for their welcoming demeanor and willingness to assist with various requests, including room changes and local recommendations. The restaurant staff, cleaners, and security personnel are also frequently noted for their hard work and positive interactions. Guests appreciate the quick check-in process and the staff's efforts to resolve issues. However, some reviews mention instances of rude reception staff or slow service at the bar, with some bar staff observed to be distracted by their phones. Despite occasional maintenance delays, the overall commitment to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware that a wristband system is in place, and a fee may apply if it needs to be replaced. Deposits are sometimes required for amenities such as TV remotes, fans, or hairdryers. The hotel offers various entertainment options, including a mini disco for children and evening shows, though the quality and variety of these can be inconsistent, with some activities occasionally cancelled. The pool water is saltwater and can be quite cold, which some guests find refreshing while others prefer warmer temperatures. It is important to note that the all-inclusive package typically concludes at 10:30 PM, after which beverages must be purchased. Some rooms have undergone refurbishment, while others retain a more dated appearance.