Puig Campana Nature Suites Hotel & BTT

This hotel offers a serene escape, distinguished by its breathtaking views of both the sea and the majestic Puig Campana mountain, providing a unique blend of coastal and mountain scenery. Its signature feature is its profound tranquility, making it an ideal retreat for those seeking to disconnect from city life and immerse themselves in nature. Guests consistently highlight the hotel's cleanliness and the attentive, friendly staff who contribute significantly to a peaceful stay. This destination is particularly well-suited for couples looking for a romantic getaway and nature lovers or hikers eager to explore the surrounding trails. To maximize your experience, consider booking a suite for unobstructed panoramic views, and be prepared for the secluded access roads, which, while sometimes challenging, lead to this peaceful haven.

Facilities & Amenities
The hotel offers a beautiful pool area, often described as tranquil and well-maintained, featuring a saltwater pool and ample sun loungers and shaded seating areas for relaxation. Guests appreciate the various outdoor spaces, including well-kept gardens and a chill-out zone, perfect for enjoying the natural surroundings. Many rooms boast a spacious terrace or balcony with stunning views. While the Wi-Fi is generally available, some guests noted it performs better in the pool area than in the rooms. However, some standard rooms lack a mini-fridge and tea/coffee making facilities, which some guests found inconvenient given the hotel's secluded location. There were also mentions of poor soundproofing between rooms, leading to noise disturbances, and some minor maintenance issues with bathroom doors and TVs.

Cleanliness & Room Comfort
Most guests found the rooms to be clean and well-maintained, though some reported isolated issues such as cobwebs, dirty walls, or concerns about bed linen not being changed. While many praised the comfortable beds and high-quality linens for a restful sleep, a few noted the beds were small or had worn mattresses. Room size received mixed feedback, with some finding them spacious and well-decorated, especially the suites, while others described standard rooms as small with limited storage. A recurring concern was the poor soundproofing between rooms, leading to disturbances from neighbors' conversations or snoring. Guests also mentioned noise from a refrigerator in some rooms and barking dogs at night. Additionally, some observed minor maintenance issues like peeling paint on doors, broken bathroom fixtures, or a lack of heating in the bathroom.

Dining & Food Quality
Breakfast receives mixed reviews; while many guests found it delicious, varied, and of good quality, featuring fresh orange juice, pastries, cold cuts, and cheeses, some felt it lacked variety or was insufficient, especially if arriving later. The coffee was occasionally criticized, and some noted the tortilla seemed pre-made. Regarding dinner, feedback is highly polarized. Some guests enjoyed homemade meals prepared with local products and found the food quality to be very good, praising specific dishes and the ability to accommodate dietary needs like gluten-free options. However, a significant number of reviews expressed strong dissatisfaction, citing limited menus, pre-cooked food, high prices for the quality offered, and a lack of transparency regarding the restaurant's operational status or the origin of the food. The bar service was also noted as limited, with some guests wishing for more options or a more proactive service, and finding snack prices to be high.

Location & Accessibility
The hotel's secluded location high in the mountains is consistently praised for its stunning natural beauty and the profound sense of tranquility it offers, providing a perfect escape from coastal bustle. Guests appreciate its proximity to the Puig Campana mountain, making it an excellent base for hiking and exploring nature trails. While feeling remote, it is conveniently located near the charming village of Finestrat, which offers restaurants and supermarkets, and is a short drive from other cultural attractions. However, accessibility can be challenging; some guests noted that GPS navigation might lead to difficult gravel roads, and the final stretch to the hotel involves a narrow, sometimes unlit road, especially at night. Despite these access points, many found it manageable, and the hotel offers secure parking for vehicles.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly, professional, and attentive. Guests frequently highlight their helpfulness and willingness to go above and beyond, such as offering late check-out, preparing breakfast to go for early departures, or allowing guests to continue using the pool facilities after check-out. Many reviewers commend individual staff members for their dedication to ensuring a pleasant stay. However, some guests reported issues with the check-in process, including delays or initial problems with reservations. There were also isolated instances of perceived staff shortages, particularly in the dining areas, leading to slower service. A few guests noted that some staff members had limited English proficiency, and there were occasional observations of internal staff discussions being audible to guests, which slightly detracted from the overall peaceful atmosphere.

Additional Information
Guests frequently suggest that the hotel would benefit from an adults-only policy, as the presence of children sometimes disrupts the tranquil atmosphere that many seek. A notable concern for some potential guests has been last-minute reservation cancellations by the hotel, often without clear explanation, leading to significant inconvenience. The hotel does accommodate pets, though some guests noted a lack of specific amenities for them. For those combining leisure with work, the hotel offers spacious work rooms equipped for multiple computers, making it suitable for corporate retreats. Some guests reported minor issues with room keys and locks, including balcony doors that did not secure properly. The swimming pool is generally unheated, which can limit its use during cooler months, and there were instances where the pool was unexpectedly unavailable or used by external guests, impacting the experience of paying residents.