Positive Reviews
positive:
Quiet, modern rooms.
Most guests find the rooms to be sparkling clean and spacious, with comfortable, modern furnishings and powerful showers. Several guests appreciated the attention to practical details, such as the position of the hairdryer and makeup mirror, and air-conditioning. The hotel's location in an industrial park helps to ensure quiet nights, and guests generally sleep very well in the plush beds. Most consider the hotel to offer very good value for money.
positive:
Convenient location for football fans.
Many guests choose the Premier Inn Leeds City West for their trip to Elland Road, home of Leeds F.C. United. Some guests find that the walk to the stadium takes just 5-10 minutes. The front desk is also happy to arrange for taxis into Leeds city centre for guests interested in its museums, shopping, and nightlife.
positive:
Friendly, helpful staff.
Most guests give the reception staff rave reviews for their personable and professional customer service, commenting often on their smiling faces. Guests often note that the check-in process is quick and painless, and that the team is happy to answer questions and provide directions. The wait staff in the restaurant also get high marks, with even the newest trainees recognized for their hard work and cheerful attitude.
Negative Reviews
negative:
Hot and bothered...
A few guests ran into air-conditioning issues during their stay, while a few more were bothered by noisy fellow guests in the rooms overhead, or by housekeeping knocking at the door too early in the morning.
negative:
A few bad eggs...
Though most guests are pleased with the breakfast buffet, some were disappointed in the food selection or quality. Others found the area a little short-staffed at "prime times".
negative:
Nobody's perfect...
Though most are pleased with the service, some found that their issues were not addressed effectively, or else discovered housekeeping oversights.