Positive Reviews
positive:
Staff offer a warm welcome and friendly service.
Guests comment favourably about the standard of the customer service at the hotel. The team appear to get all the basics right, but it’s little things like how the staff will print out maps and directions for local attractions that often impresses guests.
positive:
Rooms offer an enjoyable stay.
You’ll find the rooms at this hotel offer all you need to enjoy a comfortable stay. They’re reasonably spacious and contain a good choice of amenities. Specific highlights include the air-conditioning and the immaculate bathrooms.
positive:
Free Wi-Fi that actually works.
A common complaint for Premier Inns is that the free Wi-Fi is a bit of a let down. This particular location largely escapes that criticism as guests often comment that they had no problem at all. If you do decide to upgrade, you’ll likely find the ultimat
Negative Reviews
negative:
Some noise concerns.
While many guests found the hotel was quiet, others complain that they were able to hear passing cars and trains. It might be that those guests were particularly light sleepers but it’s worth packing ear plugs just in case.
negative:
The restaurant lets the hotel down.
Although the restaurant is a separate entity to the hotel, numerous guests felt that the dining detracted from their overall enjoyment. For one, it’s a fair walk from the hotel but more importantly, a fair number of guests thought the breakfast was of a p
negative:
Not quite as central as the name implies.
Some guests feel they were a little misled by the name of the hotel. Although the property is not too far from the city centre and the racecourse, neither of these things are exactly on the doorstep. Indeed, they are too far away for many people to even c